Haven Apartment Homes

Run from these people Extremely unprofessional and dishonest management. They still haven’t returned my deposit money even after promising it would be refunded in 14–21 business days. It has been over a month and a half, and all they give are excuses — no check, no proof, nothing. The property manager Aleda is unreliable and keeps changing her words every minute. She acts oversmart instead of being honest or straightforward with customers. They approved us, sent the lease twice, and later claimed it was a “mistake.” This place has zero accountability and zero honesty. I strongly advise avoiding this property.

I strongly do not recommend this apartment complex. My car was towed from my assigned parking spot without any warning — no call, no email, not even a sticker. The management takes no responsibility for notifying residents, and this could happen to anyone at any time. The administration is extremely unreliable: staff constantly change, maintenance workers respond very slowly, or sometimes not at all. Even after submitting repair requests for plumbing or other issues, problems remain or are only partially fixed. Overall, the service is poor, and resident complaints are ignored. If you are considering moving here, be aware that you could wake up one morning to find your car gone, and your concerns may not be addressed.

I had an absolutely terrible experience at Heaven’s Apartment in Kent. We paid over $1,400 something upfront for a studio that was completely unlivable when we moved in. The room was dirty, smelled strongly of fresh paint (a health hazard), and the bathroom was disgusting with spider webs and a poorly scrubbed tub. The balcony reeked of urine, and the entire apartment was in unacceptable condition. The kitchen wasn’t even ready for use, and we had to keep air fresheners running 24/7 just to tolerate the smell. Laundry facilities were tiny, filthy, and unusable—I ended up taking clothes to an outside laundromat. When we asked to move to a clean apartment, they refused unless we paid a new security deposit and higher rent, which was completely unfair. We ended our lease early and they only

Been okay here. I work and have a place to live, minimal issues to really mention about my own living space and though there seem to be homeless about and nearby everyday I haven't noticed any incidents or bad behavior I've submitted complaint tickets and emails about stuff around and get pretty lackluster response the office though, but least they're all nice.. The gutter near my apt is still gone from the windstorm we had in winter 2024 Main issue I have though is with the practice of Valet trash. And this comes for the people that live here more than the staff of the apts, but y'all could enforce it more and have maintenance or valet be more active in reporting and following up. If you're gonna have us pay for rules on trash and trash pickup you should enforce those rules. Trash in fr

Cheryl, the assistant property manager, made applying for the Haven Apartment homes easy, quick, and as stress-free as possible. I really appreciate Cheryl's attention to detail, professionalism, and actually caring for her tenants with her overall approach/view of positive community impact. I moved in early 2025 and am very pleased with the upgraded amenities included in my apartment and the office club house/gym. My only feedback would be to please consider the gym hours operational earlier possibly 6am? To beat the crowds and early bird accommodations before normal work hours. Thank you, Cheryl, and thank you Haven Apartment team!