Wells Fargo Bank

Went in during the holidays (already expecting a long line). No problem when there was a wait. When I finally got up to the line ( only one person working the front), they could mainly do my withdrawal in 20s on my 5k, which unfortunely took a tad longer, no fault of my own. Someone else working there, came next to me, announcing aloud and apologizing to the rest of the guest “so sorry for the long wait”. As though it was my fault, I’m holding up the line? I didn’t receive this customer service as I was waiting in line,(given my name). A word of advise, please tell the next guest that as they come to your desk, after I leave, about the apologies on the long wait. Or go up to each guest individually.

I tried to do some banking on a Monday but the bank was closed until 2:10. I waited. When I opened the door there must have been 7-8 people in line. I don't understand why a bank would be closed until 2:10 on Monday after a weekend. Maybe they are short handed or poorly managed. Of course, Tiburon Blvd was under construction, so that branch was not an option unless I wanted to spend an hour on Tiburon Blvd. So sad. Maybe it is time to find another bank that is open on Mondays.

Worst customer service avoid this branch

Judy Rodriguez went way out of the way to service my financial needs this morning. She overheard my needs at the teller window and made my day.

The staff were friendly and efficient. Everything I needed to complete was successful and overall it was a good experience. Good location with lots of parking.