The Birches Apartments

My ex husband lives here. Over the past three years our kids have been chronically ill from mold exposure. There was a roof leak in one wall that caused mold to grow in our kids’ room which caused our three year old to have seizures and brain inflammation resulting in PANS. My ex moved to another apartment in the same complex and within 3 months it had mold growing under the bathroom sink from a leak. The maintenance guy just paints over mold damage and gaslights tenants by telling them that there is no mold. I’ve personally shown the management these issues and explained how it’s caused our kids to have chronic sickness but management got mad and said all they would do is replace the bottom of the cabinet sink and paint it again. Nothing was properly remediated. They just use Kilz and pai

I’m just being honest the property manager, Kelly Peavy , has been consistently passive-aggressive and difficult to communicate with. It’s frustrating because residents have to chase her down for basic information, and important questions go unanswered for too long. This experience has made living here unnecessarily stressful. I’m hoping management improves communication, but if not, I’ll be looking for better-managed apartments moving forward, and I would suggest other FUTURE OR CURRENT residents consider doing the same.

Once the problem was determined to be a crack in the hot water heater.. immediate and constant attention was given to resolve the matter until it was completed with the installation of a new unit just a few days later. I was satisfied that the maintenance manager, Mr Willie was on the case as I was given updates all along the way.

Kelly was great and very hospitable. She gave me a tour and provided me with some great info on promotions as well. It was the best customer service i have had in a while.

Update: It’s concerning how maintenance seems to pick and choose which apartments receive proper repairs. Work is often marked as “100% complete” when it clearly isn’t. The job is rushed, poorly done, and then abandoned. On top of that, the property manager only appears to respond to tenants who leave five-star reviews, which feels dismissive of legitimate concerns. ... I don’t understand how residents here pay $25 every month for valet trash, yet trash sits on porches for days before anyone picks it up. It makes the property look messy and poorly managed. It feels like management hasn’t been taking this issue seriously enough. It’s been going on for too long. Please make sure trash is picked up on time and the community stays clean and organized. It’s actually a nice place to live, but th