The Arbors of Mineola Apartments

Candy hasn't been working there long but was very helpful before the move in. I think she is overworked the owner has her and Brian the maintenance guy working two apartment complexes. Very hard on them. When we had a winter storm window leaked water really bad on January 21st. They did weather the storm and got there to see it a few hours later. They couldn't do any repairs at that time because of weather but they did get it caulked on 02/03/26. After move in everything slows down. IT MAY HAVE BEEN THE WEATHER STORM.. I didn't get my 500 credit in February as promised...so now I will get it in March. Then at move in they say they are going to fix running toilet and not fixed yet.... Then they say they will replace bad blinds...and now they say they aren't. I just don't like blinds

Candy, the apartment manager, has been extremely helpful, goes above and beyond, and is a genuinely caring person. The same goes for her boss who seems to be the same way as well after meeting him today. I appreciate all of their hard work to assist with everyone’s needs. This is very rare for apartment complex living! Thankful.

Since October of 2024 I have been trying to get management to test my apartment for black mold. The two tenants who lived in my apartment moved due to the black mold. This was never disclosed to me prior to moving in. Since October, my apartment flooded under my stove and kitchen cabinets due to them spray washing the outside hallway. Nothing has been done. Due to a faulty appliance my neighbor's stove caught on fire. She had to call 911. They refuse to enforce pets be spayed and neutered. Dog fights break out all the time. You have to call management over and over because they send you to voicemail and put you into the "ignore" file. On top of unsafe conditions and moldy health issues they want to raise everyone's rent by over $100.

I’m a long time resident of 7 years, The new management team has done a complete 360 with the property. Candi actually has demonstrated a level of professionalism that has made living here more enjoyable. Thank you Chad for helping our property become more like a home, by providing a manager that actually cares.

Candy is absolutely the best manager that The Arbors of Mineola has had in the last 4 years! She is always available! Always in the office when it is open! When there is A problem on the property? Candy is the first one there and the first one to address it! If I could give more than five stars to Candy and the Arbors of Mineola?! I would give 10 stars!