Sterling Property Management

Debra Kuykendall was very pleasant to work with. There was a mixup with a rent payment I had made on the portal. It was definitely a screw up on my end but when I talked to her over the phone to explain it she was very understanding and is allowing me to get everything corrected which I will be doing this evening. Looking forward to hopefully buying the home we are renting in the coming months but overall we have had a good experience with Sterling

Had to take them to court for illegally withholding too much from my security deposit. I'm sure they do this with every tenant knowing most won't know the laws and won't bother fighting it. I tried resolving outside of court but they were not willing to budge. According to the Cleveland court records, I'm not the first one that has had this issue with them.

I loved my condo and the owner of it but anytime something went wrong and I had to go through Sterling… it took months. I would let them know all the things that needed to be fixed and occasionally some would be resolved. However, when I moved out I got less than half of my deposit back. I was charged for repainting the whole place (when there had been no damage to the paint) and for repairs that were needed before I moved in or that had already been reported! Communication was very poor. The best part of it was the companies they would use outside of Sterling like the roofing, exterminator and plumbing crew because they showed up and took care of things.

They’re great to rent from. The property maintenance guy is really helpful and always quick to send someone out for a repair. The office people worked with me through the shutdown when I wasn’t getting paid for over a month and helped me get through all that. All in all a great place to rent from!!!

Amy was amazing and went out of her way to help my kiddos any I. She went into the office on her time off to make sure my babies and I were able to get our application processed and into the home that day! We were extremely blessed! ❤️