SouthPoint Bank

I can’t say enough good things about Ian Hebert and SouthPoint Bank. My wife and I purchased our first home through them and Ian was a blessing to have guide us through the lender process. He worked his tail off making a loan work for us on a house that was at the high end of our buying range. His communication, professionalism, knowledge, and attention to detail were top notch but his personable character was the best part. Ian genuinely cared about making our ends meet and I can’t stress that enough. We were very grateful to have Ian and SouthPoint Bank help us purchase a home and we highly recommend them to anyone!

When you read the negative reviews about this bank believe them and run! The entire management team at this bank is rotten to the core. They absolutely don't value you as a customer and have no personal touch. You could get better service and rates banking with an online bank. This bank has no value to offer.

I didn’t work with this lender directly — the other party in our transaction did. The first closing was scheduled with what seemed like plenty of time, but at the very last minute it was delayed because documents weren’t ready, even though we had been checking in regularly. The second time, the same thing happened again. In the end we did close, but it required multiple delays due to incomplete paperwork. Delays can happen, but in my experience it was more than expected. If your timing is sensitive, just keep this in mind.

I have never in my life been so upset with a bank ever!! Simply trying to get statements that are inconsistent and skip months and months. Was just told off by the regional manager, Kelly, that I disrupted their day trying to get my missing statements and that my statements are my responsibility. Well if that’s the case the statements that are online are either missing months or not available at all and have only received 2 months the past few months for past statements that don’t include 2023 at all. Was told “they were doing this for me as a courtesy” and if I complained they would charge me. Well I have online statements and as a business owner I’m just now completing my 2023. Deadline was this week. I feel a bank should provide at minimum 24 months of statements and with that should h

I been going to this bank since April of 2016 and never had a problem until June 1,2023.. I went through the drive threw teller to cash my business check to pay my employees and the teller sent me back a bunch of old hundred dollars bills I stayed there and counted the money before I pulled off and she gave me the correct amount.. After I left south pointe I head to my bank and deposit the money and as I waited the teller from my bank comes back and tell me one of the hundred dollar bills was counterfeit and they gotta send it off to the federal government…,and they deposited the rest all except a hundred dollar.. I then called south pointe and let them know and one of the rep asked me was it a old hundred dollar bill I said yes it was, she then put the manager on and he tells me its nothi