Retreat at Fairhope Village

I moved into The Retreat in June of 2024 and loved it. My apartment was on 4th floor, an end unit, across from dog park and walking distance to pool, etc. My pups lived it, too. The office ladies were always very helpful anytime I contacted them. I had no issues in my unit at all. My only complaint was residents not picking up after their dogs, but I've found that true everywhere. I moved out last week and there were no surprises on my final bill.

MAINTENANCE: I moved into this complex recently and had to place an order with the maintenance department. Rich, the maintenance employee responded to my request the same day. He was very professional, knowledgeable and a really nice person. Whenever I see him, he is continuously working. Because of his work ethnic I feel, I will have no problems in the future, if I had to put in another maintenance request.

My husband and I moved from NYC to Fairhope and into The Retreat at Fairhope Village on July 30th 2024. I've waited this long to write a review because we needed to experience the process, property, apartment and Staff before expressing our impressions. We are giving the Retreat a five star review. The process was involved and thorough ensuring a quality, safe and enjoyable community. The property is beautiful. bordered by a dense forest and located in close proximity to a convenient and well curated shopping area. The clubhouse, pool, workout room and grounds are exceptional. Always clean, inviting and uncrowded. The two men responsible for keeping everything up and running are Rich and Darrell. They could not be more hardworking, friendly accommodating and helpful. Our apartment boasts 9

Firstly, ever so often they send out emails trying to persuade residents to post positive reviews. This apartment complex doesn't deserve anywhere close to the current 3.9 rating they have. One of my biggest complaints are that they never follow through with maintenance requests. I've lived here for over two years and my A/C filter might have been changed three times. No matter how many requests or emails you send they just don't respond. There's a pet problem. Indoor dogs bark and yelp all day with no resolve. Pet owners don't pickup after their pets, so there's dog droppings everywhere. Apparently they cannot do anything about this, but have no issue charging a fee of $25 if you leave your garbage can out past 9:00AM. Shaelah (most recent community manager) has done a terrible job. Darre

I was very happy with my experience at these apartments. The apartments are well equipped with all modern features and colors. The kitchen has a ton of cupboard space. We had a one bedroom, but the flex room gave it a roomy feel. The management from beginning to end was friendly and efficient. I rarely had an issue, but everything was always handled in a timely manner. They held events throughout the year for residents. Our grandson especially enjoyed their Halloween event. The grounds were always well maintained, and it was usually quiet in the halls and around the complex. Most of the time, we had the elevator to ourselves. We had a very positive experience, and I would recommend this complex to anyone.