Prime Property Group

My husband and I had a horrible experience renting through Prime Property. When we moved in, there was a ton of trash in the garage and backyard that had been left and not cleaned up after the previous tenants. Communication is TERRIBLE and nearly nonexistent, be prepared for them to ignore you for months on end if you have a maintenance concern they don’t want to deal with. Eventually we ended up calling the city for an electrical inspection (which came back with MANY red flags) and within a month of the inspection, we received a notice of non-renewal in the mail from Prime. This could easily be considered an act of retaliation, which is illegal. 2 months before our lease ended, the A/C went out and they had someone come out to look at it. He told us it was shot and there was nothing he c

We lived in a house managed by Prime Property Group (owned by the owner). We saw the house several months prior to moving in while occupied. When we moved into the house, there were several issues. Water was dripping from a pipe with a large bucket underneath almost completely full. The basement windows were old. Some were cracked and others you could see outside around the edges of the windows. I reported these as soon as we moved in, beginning of August, and no one came out to replace them until the 14th of September. I ended up contacting Urbana Tenant Union because I kept having pipes leak in the basement. They sent out a housing inspector and found multiple items that were not up to code in the house. Prime Property did comply and get the house up to code. They had to install smoke d

If I could leave 0 stars I absolutely would because that is how poor of an experience I had in my two years of renting through prime. The property manager had beef with me the entire time because I expected the company to fix what was broken in my apt. We spent FOUR winter months with a broken back door window because my maintenance requests were continuously ignored. Our basement constantly flooded because of a piping issue in a basement apt that was never fixed. There was mold growing in my basement due to the flooding as well as in the bathroom because there was no ventilation. They were also charging me a significantly higher rent than my neighbor (two separate apts, 1 house). When I moved out there was no documentation regarding a forwarding address and I had to call multiple times re

My family and I rented a privately owned condo from Colony West through Prime Properties for 7 years. Throughout our stay, they were easy to work with, albeit sometimes hard to contact, but generally prompt when fixing any issues. We are so grateful to Prime Properties for helping us have a wonderful cozy home for so many years.

You absolutely need to be careful when renting from Prime Property. Location, price, and allowing my dog all seemed too good to be true, and it is. From day one, just to get my keys, they were left in my unlocked apartment and I didn't get out of work until 11 pm that night. Thankfully my mom was in town and could pick them up, but my heart was broken when she sent me pictures of the inside. My apartment's walls have severe water damage, and one of the bedrooms has constant standing water + mold. So, one of my bedrooms in this small 550 square foot apartment is completely off limits. I also have yellow water running down from the ceiling of my bathroom whenever I shower. I later find out from my mom who looked into it that there was a fire directly above my apartment. I did not know this