Midtown at Nexton by Ashton Woods

Moved into our new home in October. Build quality isn’t great, and several issues that should have been resolved before closing were left unfinished and took almost three months after closing to address. The post-closing warranty process has also been very disappointing. Everything takes far longer than it should, and the warranty team handling my claim is extremely unresponsive. We suspect a possible roof leak due to a stain on the garage ceiling. The installer missed two appointments, then did only a quick visual check without entering the attic or testing moisture levels. They also left without providing any update to me directly, and two weeks later—after four follow-ups—I still don’t have a simple yes or no on whether the roof is okay. Shower grout is bubbling, and the “repair” was

I thought Ashton Woods was a prime builder, but after purchasing a model in Midtown Nexton, I am very disappointed. The finish work throughout the house looks like it was done by a mid-tier builder at best. Trim has gaps and rough patches everywhere, venting in attic left disconnected, terrible patchwork around door casing, uneven finish work that shows through the paint, painters tape left behind door hinges, staples sticking up through carpet. The list goes on. Whoever the subcontractors are or the QA personnel needs to be replaced. A brand new home should not feel like I’m the second or third person living it

On closing day the home was a total disaster. They left many things to be done during the warranty period and reiterated to our realtor that we would be charged a fee per day we delayed closing. On closing day we found issues with kitchen lights, destroyed landscaping off a wet cement path, dirt and trash everywhere, zero quality control, issues we mentioned during our new home orientation not addressed, mismatched cabinet hardware, missing mirrors, missing shelves, no pressure clean, the list goes on. I got the impression Ashton Woods does not care about quality or finishing the house. Use another builder. Chris was our project manager and in my opinion he should not be customer facing. He would frequently misrepresent what was completed. Often times “X is working on Y as we speak” mean

We bought our first home in Midtown Nexton with Ashton Woods, Angela who helped us with the whole process was an absolute angel! She really listened to what we wanted. She was very professional and kind helping us with all of our questions and needs through the whole process! From day one touring the house to closing with the Keyes in our hands the process was an absolute dream! We are so in love with our house and the absolute stunning quality of Ashton Woods homes. I am beyond grateful and blessed for have worked with such an amazing builder and amazing seller! Thank you Angela and Ashton Woods for making this the best buying process imaginable!

My wife and I purchased our dream home this spring from Ashton Woods, Our experience was excellent. Our sales rep, builder and warranty rep are people that care, and are consummate professionals. We love our well built home. Based on our great experience with Ashton Woods I would recommend them to anyone looking to build a new home here in Nexton! Angela, Brandon and Wes will take excellent care of you!