Lombardo Homes

Our experience with Lombardo Homes after closing has been disappointing. While the sales and construction process moved along as expected, the true test of a builder is how they handle warranty concerns. In our case, issues identified and documented during the 30-day walk were later dismissed at the 11-month review. A bifold door track that was acknowledged as faulty early on was ultimately classified as “post-occupancy damage.” A driveway crack that developed within the first year was denied because it did not meet a minimum separation threshold outlined in the warranty book. Technically citing policy is one thing — but standing behind workmanship and materials in good faith is another. What has been most frustrating is the lack of a meaningful escalation path when a homeowner disagree

I am a 12 year vet hvac install manager, I built my home in 2022 through Lombardo in New Haven. I just want to make sure anyone who hasn’t been around new construction/ final construction knows about the work they do. I’ve had to finish caulk and repaint my whole exterior from neglect to finish. They didn’t fill in any nail holes on the exterior. The caulk job around my KHV/ intakes were done by Josh, he literally told me the day I closed that he had to hurry and finish. My tiled shower grout was not cured correctly so the first shower we took the grout started to wash away and they put clear silicone to finish the corners. My driveway is spalling, sinking, and cracking after 1.5 years. I found a 350lb rock sitting on my foundation wall from back filling. Nail pops in the ceiling obviously

Had our house built in the Stillwater Crossing community on 23 Mile Rd, Macomb, MI in 2023. Below average quality for a corresponding above average price. Lombardo took over 15-1/2 months to build our house. They ordered and installed wrong roof trusses on our home which they had to modify with plywood. They ordered a too long steel floor I-Beam which had to be cut. They installed brick incorrectly, lights in the wrong place, windows too high... all of which had to be pointed out to them to get corrected. Their neighborhood sales rep (which you have to have all communications with, not the construction coordinator) would always take an adversarial snotty approach to all communications with the standard reply that the problems "would be fixed before close". Good luck with that since

While I have not worked directly with Lombardo, my neighbors did and I'm still suffering the consequences. We live on a private (self maintained road). The amount of truck traffic destroyed our road. When I confronted the superintendent for a solution, he said they "can't leave the jobsite", but they had no problem leaving a mess on the way in. The driveway to the new home was also built way too high causing mud and wash out on the road that was never there before. Additionally, as an inspector myself, I saw very questionable practices while the house was under construction. Lombardo only cares about their bottom line, not a quality house, or respecting others property. There are PLENTY of other, smaller builders that will give you home the care it deserves.

The folks at Lombardo are amazing. Great to work with, high-quality homes and super professional. When we decided to build a home on our own 5-acre lot, we interviewed 20+ builders (custom and production-level builders). Lombardo checked all of the boxes far beyond any other builder and delivered on every single thing they promised. This is our second home built with Lombardo and I'd highly recommend to anyone!