Lexington Asset Management

I want to sincerely express my gratitude to the staff at Lexington Asset Management Group for the outstanding way my recent concern was handled. I was initially very worried about the situation, but the professionalism, communication, and care shown by your team far exceeded my expectations. I had a team of three maintenance staff members assisting with the matter, along with two office staff members, and together those five individuals truly made me feel reassured and supported throughout the entire process. I would strongly recommend Lexington Asset Management Group to anyone looking for a place where the office and staff consistently go above and beyond in handling their responsibilities. In particular, Mrs. Toni Roe and Cournesha Woods executed the process with excellence, ensuring t

If you are reading this review, do not rent from anything this group touches: -I had no WiFi for the first 65~ days of my lease. -My first WiFi bill was $600 for 44~ days of service. Nothing listed in the lease. -I've never missed a rent payment in 10 years, and they would open the portal for me to pay late and try to charge a late fee -I had to visit the office over 12 times in the first five months -I never had a mailbox for 4 months and was compensated for a PO BOX. None of this called out in the lease so I could not receive vital records, financial mail, or packages. -Every problem I had was some how my fault -Zero accountability -The minimum communication effort -I was told the wrong address for mail three times requiring a formal change of address. -Had to receive multiple hardship

My air conditioner had broken and they came out and pieced it back together and fixed it because this company did not want to pay for a new unit that the heating and air company suggested be done. The air conditioner broke again and they came out and they told the company that the compressor was shot and the unit was 30 years old. Lexington management told me to keep the air conditioner at 80° instead of buying me a new unit after they were told by the air conditioner company, but it needed to be replaced

Ever sense Maria has been gone, the old property manger this place has gone even more down hill. The ASM Candace is the rudest most unprofessional person I have ever meet. She is extremely incopent at handling a simple task or answering a question. When there’s an issue she references email the manager. The manger Shannon takes no issues brought to their attention with any professional courtesy or attention and is just as rude. I cannot wait to leave this apartment after being here for 8 years! Do not move here to Spring Creek Garden Apartments or any other property run by these people.

COMMUNICATION is a two-way street that has not been effective in the 3 years that I have lived here. While in between property managers I have not found anyone yet that will respond to an email. I have tried multiple emails and none seem to work any better than the phone call. Elevators are unreliable, parking is not secure as gates are always staying open, laundry room (well, that is a joke as an 11-story building has only 6 washing machines that do not work properly) and if you want to sit in the lobby be careful. The furniture is so old it sinks when you sit down and is shredding. Looks bad.