Housing Authority of Champaign County

The ladies at the front desk are just rude and unprofessional. Super aggressive and nonchalant, no type of customer service skills

Employee at the front desk on 9/10/2024 sat there scrolling on her phone looking super annoyed when I asked her questions when trying to check in for a meeting. So unprofessional….. like it’s not exactly a dream come true to be applying for section 8, but I managed to maintain positivity and professionalism, why can’t u when it’s your literal job? Lol. Also one of the presenters at the briefing 9/10/2024 kept saying “hello!!!!???” loudly to get peoples attention in an extremely sarcastic manner. Hah. The other presenters were super professional though. Also they literally questioned the white attendees if they were there to represent other people or not. Hah. Nope. Perhaps train ur employees that not every resident of Champaign county on the voucher waitlist is one race. Also some of the c

They never answer the phone. They might as well not have an extension# as well neither especially Tiffany (ext #5021) I haven’t spoke with her not once since I’ve been approved for my housing application/voucher! They’re so unprofessional and literally sit in that front office and let the phone ring. Champaign housing need a whole new staff who’s actually willing to help out people, not the ones who’s sitting in the office just to collect a check! Do better!!

Good people working to help others

I and my 71 year old father was in the office and they said not going to help you at all . Now I need help with a new home for me & my dad with two cars and all my stuff I have to have back surgery in 8/1/2024