HomeRiver Group Memphis Property Management

I have no idea how these people are operational. I have been in contact back and forth with them through email since December about something as simple removing a pet rent fee and they’ve yet to have it fixed. They finally fix the lease and charge a lease modification fee where I then ask for the pet rent I shouldn’t have even paid be applied to that fee and it’s taken them over week and I still don’t have an answer. I asked for a direct email of who I should contact and “there isn’t a direct contact to the senior resident coordinator” Absolutely absurd. Something so simple has taken them two, almost three months.

The response to a maintenance request is very quick and simple, but depending on what they are repairing it could take awhile. My last experience which started in November was addressed but was not resolved. They closed in a carport but didn’t secure the lower part of the home. Every time it rains the front porch floods causing water to come in, and this has caused damage to my property, mold, water underneath the tile, and a horrible smell. I reported this same issue April 3, and it is not resolved yet. They use a company called Lula for repairs and they waist a lot of time sending vendors out to get estimates/quote instead sending a professional to take care of the issue. The communication is horrible. My only options is civil court according to city law officials that I have spoken with

We had such a great experience throughout the application process and signing our new lease on our dream rental home with HomeRiver Group! Taylor, the listing agent contacted us right after we toured the property, and got the ball rolling since we were definitely interested. She patiently answered all my many questions lol and put me at ease. Then, Anjelica, who took us through the steps of the application, approval, and move-in details was super helpful and kind. I could tell she was genuine and wanted this for us as well. The application was kind of long and detailed, which took some time- but not necessarily a bad thing, since it just shows how thorough they are in selecting renters. Glad we made the cut, my family and I are grateful and definitely recommend! We can’t wait to start maki

My experience was terrible. I probably spoke with my property manager 2-3× in a 7yr period. Sarah never answered calls nor emails and customer service is a joke. All they do is refer you to the property manager. I reached out regarding my refund check, because it was incorrect. I paid ahead and it appears they charged me 2k when my rent was $1,100. How can you charge your tenant 2k for July and my rent was $1100 ? I moved out August 1st and the portal never said I was past due the ENTIRE month of JULY, no eviction or anything for non-payment, but you charged me 2k. I called July 3rd to inform them my balance for July was incorrect (89.××), and i paid my normal amount. No one EVER called and my balance 0.0...I asked Sarah McCoid why did they over charge me she couldn't provide me an answer

Do not rent from this company. If you are a property owner do not list your property with this company. As someone who has rented from this group, in Arlington TN, I had perfect rent payments and it was still a nightmare. Maintenance request would get ignored for days to weeks at a time. Vendors told me that it was because Homeriver operated as a middle man and would negotiate. The owner of the property I rented said they were often unaware I had a request pending. Could never get the property manager on the phone, in two years spoke to them once. This caused extra utility bills due to leaks not getting fixed in a timely manner, additional damage to the property when trees weren’t removed from the roof when I reported it etc. If you own property in this city, do not list with them, they