Golden Gate Property Management

I've been in a property for 3 months. The week I moved in a rat scampered across the counters. They still haven't dealt with it. They come bring traps and have contracts gaslight us about it being a big deal. We had ants for all of 2 months before they actually responded, and somehow didn't report the concern to maintainence so I don't see it on our record. They also accused us of not reaching out about this. There has been mold, growing from the closet and they tried to blame us despite acknowledging a moisture intrusion problem. They claimed it was "mildew" despite results showing aspergillus. Tonight was the 3rd "final" deadline for fixing the mold damage to my room and closet so I can sleep safely in the place I've paid FULL RENT for 3 months... The contractors didn't touch anything th

Easy to get in touch with and very fast with maintenance and repairs. Most units have more amenities than I’m used to seeing in many Bay Area rentals and I find it very thoughtful and accommodating. I really enjoy the company and have only had positive experiences.

I have rented through three different management companies in the East Bay, and SMC is the best by far. Repairs have happened quickly (same day or next day) and we have not been charged for them, the tenant portal is easy to use, and communication was great when we were applying. It sounds like others have had different experiences, and I will say that our unit was recently renovated when we moved in, which probably makes a big difference, but again, there are much, much worse management companies out there.

We had a rodent problem in our attic and roof and SMC sent 3 different contractors, all but the last provided short term solutions. One of them even cleaned our attic but left the attic door open (in the kitchen) When they left we had to clean up all this rodent feces dust from our kitchen plates. Eventually the last guy knew what he was doing. Saw what the last 2 contractors did and said they didn't do squat about the problem. They contract the lowest quality/cheapest companies. Also, they raised our rent each time we wanted to add someone to a lease (rent went from 3k to 3,850 within 2 years. Also, they are currently hoarding vacant properties until rents increase again. The same properties listed a year ago are still available. Every review talks about how they don't get back to peopl

Slumlords. Has had our building living with a serious rat infestation for over a year. Sealed the rats in the building and despite this are showing the vacant unit. Rats are living in our walls & attic, chewed through my walls. I have a child, we've rented with SMC/Sullivan for over a decade, never paid late. They haven't given us a rent credit or fixed structural issues with the building, never clean gutters, the roof was badly damaged, weeds were growing on it, parts of the roof & drain rotted off, stairs are falling apart, dry rot they also refuse to repair. Had us living with an insane tenant that woke us up constantly and threatened all of us for asking her to stop smoking which is against the lease, we have asthma and other health issues. This tenant was hoarding, almost burned down