Gentoo Property Management

Everyone in the company have been professional and very inviting. The office is a house on the corner. Lol at first its very confusing at first but later you get use to it. Thank you to both Patty and Garret for making this opportunity possible for us.

I scheduled an appointment for a property showing and was even asked to confirm via text, which I did. However, when my family and I arrived at the property, the realtor never showed up. I called and texted multiple times with no response. Later, I finally received a call with a string of excuses, including claims like “I left my phone somewhere.” When I expressed how unprofessional the experience was, the realtor mentioned a “death in the family,” which felt dismissive and inappropriate in the context of her no-show. This experience was deeply disappointing and unprofessional, especially considering the time and effort it took for my whole family to be there.

If I could give a negative star, I would. This company just took over our property and has been unprofessional from the beginning. Trevor appeared unannounced and got into my personal space; I had to ask him to move away. They have failed to properly notify tenants with proper notice and all paperwork sent is ambiguous. This company lacks professionalism and fails to oblige by housing rules. All paperwork is ambiguous and they fail to comply with my contract. They fail to understand anything basic having to do with with property management. This company's building is a home, not professional and seems very suspicious. If you are looking for a professional company contact Berkshire Hathaway property management. Date: August 8, 2024, This company is UNPROFESSIONAL! Trevor pulled u

I spoke with Trevor to schedule a tour of an apartment. We agreed to meet at 6:30pm the following day. My wife left work early so we can make it on time. We arrived at the location 15 minutes early. We waited about 30 minutes and nobody showed up. I called Trevor and no answer. It’s Unprofessional and disrespectful to leave a potential tenant waiting. I understand things happen but a courtesy call saying no one was going to show up would’ve been appreciated.

Lived at a property that was originally managed by Cogburn Smart Realty Company. A few years in was taken over by Gentoo. I lived there for 8 years. Rent always paid on time. Cogburn would credit my account when I wasn’t able to stay at my place for maintenance like a plumbing issue etc. If I had a short month I would write a lesser check and my credits would cover the remainders. Gentoo came along. We had consistent plumbing issues in my unit and I was unable to stay in my place multiple nights, I was verbally given an ok to stay somewhere else and offered a dollar amount off my rent. Again, thought it would be on the books and never was. They also increased rent $150 a year which Cogburn never did. We eventually grew out of this place, gave two weeks notice and when I moved I was neve