ERA Legacy Realty

I was matched with Paul Hostman from ERA Legacy in Pensacola through the Navy Federal Realty Plus referral program to purchase a home. Initially, Paul was responsive, promptly arranging viewings for homes we selected online. However, his service declined significantly after we submitted an offer. Paul failed to explain critical Florida-specific regulations regarding post-inspection repairs, particularly the dollar amount limitations for repair requests. Had we been informed, we would have structured our offer differently. We provided Paul with a prioritized list of repairs, but he included non-essential items and was vague in describing the repair expectations. Throughout the process, we received unclear responses about the status of repairs and no documentation, such as receipts or invoi

Lori Menke helped my husband and I purchase our first home in Pensacola - wonderful service! Being a military family, it's always stressful relocating, however Lori and her team helped us through every step. When we moved away, we leased our house through ERA Legacy Property Management. The company also referred us to an agent where we were being stationed! Highly recommend using ERA Legacy Realty!

I had a terribly negative experience with Lori Menke the senior real estate agent at ERA Legacy. (*note the positive Google review from someone with the same last name*). We closed this week on our house in Pensacola, and I was represented by Brent Hough with Coldwell Banker (very positive experience with him). The buyers of our home, however, were represented by Lori Menke with ERA Legacy. From the start, we had problems with the timeliness and clearness of our communication with her. I’ve bought and sold 4 homes now, and can easily say that my negotiation experience with Lori was the most unprofessional and difficult of all of them. Several times through the negotiation process, we almost walked away from the deal because of our frustrations. After closing, I attempted to pay a pre

I DO NOT recommend ERA. To sum it up they’re crooks, will ignore your calls and messages, when you do get a person they’re rude and snarky, don’t know who’s job is to do what, we didn’t have working toilets for over a week due to them not having septic pumped before move in, Dead cockroaches all over floor the day we moved in, try to point blame on current tenants for previous “shotty work”, do not abide by their own lease agreements in regards to security deposits timely return, CHARGE YOU A $200 inspection fee when you move out (not in the lease but says it is but has not responded to what section it states it). This company is terrible. This was a one year stop for us before our home purchase and thank goodness I will never, ever have to deal with any company like ERA. The only two

This review concerns the Property Management service of ERA Legacy. I have not used their buying/selling service so I cannot comment on that. If you are looking for a hands on property manager that will take care of your place like it was their own then this is not the company for you! Our new home was rented for a year under ERA Legacy's management. It wasn't too bad while it was rented. we got a couple of calls that I feel like they should have screened for us, but not terrible at all. The real trouble began when our tenants notified us that they would be moving out. We trusted that the staff would get our place listed, provide us pricing guidance, and ensure that the home was turned over in acceptable condition. What we got was a few emails here and there about people interested and