Eastchester Heights

I’ve lived in Eastchester heights since July 2020, up until now I had never had any maintenance issues not being addressed within a reasonable time. This is the WORST management/maintenance crew I’ve ever encountered. I reported having black mold in my apartment and they keep lying to me about how a maintenance person is scheduled to come address it. After lying to me, no one has still come despite making two maintenance requests. I’ll be filing a safety complaint with the city. Another complaint on 02/14/2025 I’m adding another complaint after being unable to reach maintenance since morning. The phone rings and hangs up. I also put in maintenance request that has not been fulfilled yet or had anyone reach out. My apartment got flooded days ago from a broken toilet which I had already re

The level of maintenance service in this apartment complex is unacceptable. Requests take far too long to be acknowledged, and when they finally are, the work is either incomplete, careless, or ignored altogether. It is clear that there is a serious lack of professionalism, accountability, and respect for tenants’ time and well-being. As paying residents, we should not have to constantly chase down staff just to get basic living conditions maintained. This is not only frustrating but reflects poorly on the entire management team. If this continues, I will have no choice but to escalate my concerns further and share my experience publicly so others are aware of the ongoing neglect here.

Man o man has Eastchester Heights have changed for the better. Our new and talented maintenance manager Chris Garcia exemplifies what customer service is all about putting the last management and there practices is the dust. First let’s talk about attitude EastChester could have not have picked a nicer and more genuine person to hire. Chris Garcia is very courteous, he has made me and my family feel very comfortable and treats us with the upmost respect. Chris follows up and Ensures that work done. Chris is very knowledgeable in answering all of my questions and responded to all my maintenance issues very quickly. He was able to resolve all my maintenance problem within a matter of min. Chris Garcia thank you for you outstanding service and dedication.

I moved in a month ago & love it it’s quiet people are friendly, I love my apt just right side; Mr. Edward was very helpful & met Ms.Maria very nice people, great neighborhood everything near me love it. Thank You Mr.Edward & Ms. Maria.

The house was pleasant when we first moved in, but things took a turn for the worse after a while. We encountered mice, roaches, and even occasional lack of hot water in the morning, making it difficult to shower before work. To make matters worse, the maintenance schedule is often unreliable. When we schedule appointments, they seem to disappear, leaving us to fend for ourselves. Overall, the experience has been quite unprofessional.