Ascot Place Apartments

Can never get anyone to answer the office phone. I did an application after my tour and was accepted. I was “ misinformed” during the tour even though I had specifically asked her about the pricing and how fast i was trying to move and she reassured me the fees to move in , the deposit , and let me know she could have me something ready asap since they had multiple units ready. Fast forward to me giving my deposit another worker informed me it was an extra payment (that i had specifically asked about before hand because this isnt my first process) then also said they didnt have anything ready until the appliances were ordered for there units. Which I understand the pricing and the time needed for apartment complexes to get an apartment ready for you. But I had specifically asked about all

Moved her 10/17/25 was told by K’Mya they were ordering me new appliances. Shortly after she reached out and informed me they did not approve the new appliances and that I would have mix matched (yellow, black) I agreed, there was nothing left for me to do! On 10/19 I realized the oven did not work. I emailed the leasing agent and informed her as well as put it on the move in conditions form. I have since put in 3 maintenance request & sent several emails and here we are the week before Thanksgiving and I do not have a working stove. Was told by maintenance they had a stove for me and then the leasing agent tells me this morning they are ordering parts. This is beyond unacceptable and frustrating. I offered to purchase a stove myself if they give me credit on my rent but she did not ok tha

The place is under new management, since then everything is amazing. Maintained very well, the parking lot was also repaved. Community management takes care of business, they’re very attentive and keep things running smoothly. We love K’Mya and Keara, they’re always so helpful whenever there may be any kind of issue.

The worst leasing team I have experienced. Disappointing communication, I had to remind them that I made an application. Only for them to respond asking for income verification which I did 3times. They were so Quick to ask me if they can cancel my application. So frustrating.

I have been here for 3 years and I am enjoying my time here! Keara and Kmya are great . Kelvin and the Maintence are very fast at getting everything right.