AMS Realty Inc

Staff at their new office can’t provide a simple answer on community garage sales. I’ve lived in the community for 15 years now and they’ve always been a bit difficult to work with. Whether it’s regarding Archon or getting another parking space, gate constantly having issues, now they’re under new management and they fail to provide ample notice regarding the community garage sale. I miss it every year because it’s almost always on my birthday or I have work and can’t make it happen because there was no notice. Why pay an HOA fee to these bums if they’re not going to do their job?

The employees at AMS Realty are some of the worst individuals I have ever worked with. They are rude, arrogant, manipulative, unresponsive and straight-up malicious. I am a resident of an association that uses AMS as their management company and have had to deal with them for the last 3 years. I had three requests that should have been straightforward. Here is one example: The HOA was responsible for fixing dry rot on the trusses on the outside of our house. We received a termite inspection in July of 2021. We sent AMS dozens of emails pleading them to complete the work because we were going to be selling the house soon. 10 months later, our house was under contract to be sold and the work was still not completed. Our buyer used a VA loan, so the work HAD to be completed for the loan to f

They are the worst management company I have experience with, and I have dealt with many. The rude manners of their staff will blow your mind. Emails go unanswered. They changed their bank for HOA dues auto pay, never told homeowners about it, then sent fines for non-payment, and when I brought it up, instead of apologizing, they blamed me for not paying attention that my dues were not withdrawn from my account. When I called them to discuss another fine (which they mistakenly imposed), the person who picked up the phone promised to fix the mistake and call me back. When I followed up a month later, I was told that the person was not even supposed to be answering the phone, but I should be thankful that somebody picked up the phone when I called! The list goes on and on.

For 3 years I dealt with this company's poor management. Waiting for months for them to come fix something as simple as a door knob. Now that I moved out, getting my deposit back has been ridiculous. How incompetent can you be to mail a check back to the address you vacated. It's absurd. You can never get a hold of management, and once you finally do, they never have concrete answers for their tenants. This has been the worst renting company I have ever dealt with.

This company is literally negligent to the point of illegality. We had so many issues, broken glass, food residue, and bugs in the apartment when we moved in (they refused to have the unit cleaned even though it was in our lease), we were charged rent for months when we didn’t have heat or AC, leaks in the ceiling onto electrical wire, mold in the apartment for months, broken sink and appliances, the list really goes on. The only thing that ever got them to solve an issue promptly was someone else in the HOA complaining about our apartment on our behalf (and then our property managers got mad at us about it!?). Overall, a really horrible experience with this company, if your property manager is from AMS, PLEASE reconsider renting with them.