Willow Bridge

If I could give 0 stars I would! I am writing to formally escalate an ongoing issue regarding a $300 deposit that has yet to be returned to me after nearly a year of repeated follow-ups. I have been going back and forth with your company for months regarding this matter. The property manager, at Ferro apartments in Plano, TX Jennifer Garcia Avellaneda, has demonstrated extremely poor communication throughout this process. After initially engaging with me as a prospective tenant, communication significantly declined once she realized my race. My follow-ups were ignored, and I did not receive further responses until I involved the corporate office to request a refund of my $300 deposit due to the failure to send my lease agreement. Since then, I have been told multiple times that my deposit

My move in experience has been negative. When I arrived at my apartment the carpet had not been replaced and drywall dust covered the counters in the kitchen. The leasing agent accompanied me inside and was very unhappy that the unit was not ready or clean.

One star (no lower option available). I am a current resident at Canopy Villas Apartments in Orlando, FL, managed by this company. For over a month, I have been attempting to resolve a health-related issue caused by the apartment conditions. Despite repeated phone calls and emails, there has been no meaningful response from property management or corporate offices. As a result, I have been forced to stay in a hotel at my own expense while continuing to pay rent. The lack of communication and failure to address a serious habitability concern is unacceptable. Prospective tenants should proceed with caution.

If I could give fewer stars I would. Team has been unrepentantly unhelpful since before we even managed to schedule a tour. Having now lived here for multiple years, I couldn't imagine have a worse experience with Management. From The common area washer and dryers not functioning, and it being left to myself and other residents to deal with the vendor ourselves as the team said it wasnt their job, to the unserviced garbage dumpster left rotting in the sun for 5 months as the management office refused to pay Trash vendor La Mela and as such stopped receiving trash services for months with no alternative provided until residents got vocal, and now, refusing to plow the snow from their own parking lot and telling residents they are SOL and to dig themselves and the public spaces out so there

After taking over from Lincoln Property Company, Willow Bridge has dropped the bar and deserves a 0 star rating. They are shady and unprofessional…I would look elsewhere for a property that is not managed by them. You deserve better!