West Michigan Mortgage

I wanted to take a minute and thank Jordyn Tyler & West Michigan Mortgage for getting me a great rate on our home refi. This is the second time I have worked with Jordyn and he made the entire process seamless. The software and ease of communication with this company allowed us to move from application to close in a just a few days! Jordyn has always been conscientious of our goals and immediately called me when he felt it was the very best time to refinance the house. I would definitely use them again and will recommend them to everyone.

The communication with west Michigan mortgage has been absolutely trash. i would never recommend this company to anyone. I'm a first time home buy that was nervous. Chris made it seem like they where such a great company and loved helping but in reality they dropped the ball. i had to ask what they needed, i submitted everything to them and after multiple weeks i still haven't heard anything. thankfully i found a great mortgage company that knows their stuff.

Chris and his team were beyond wonderful! Our family had just made a big move from CA to MI and had found our dream home. We decided to switch lenders last minute and we had essentially 10 days secure a loan in order to meet our closing date agreement. Chris was able to get it done and we ended up beating the rate we originally have. Truly the best experience we could have had in our timeline needs.

Exceptional Experience with West Michigan Mortgage! We can’t say enough great things about our experience with West Michigan Mortgage, especially Chris Alicki and Thomas Pugh. From start to finish, they made the entire loan process for our new home smooth, transparent, and stress-free. Chris was always quick to respond, answered every question clearly, and made sure we understood each step. Thomas went above and beyond to ensure everything stayed on track and we were fully prepared for closing. Their professionalism, attention to detail, and genuine care for their clients really set them apart. If you’re looking for a mortgage team that truly puts you first, we highly recommend West Michigan Mortgage — Chris and Thomas made our home-buying process an absolute breeze!

Early in 2025 we refinanced our home with a VA loan. The interest rate was higher than expected and we were told that we would be able to get a lower rate after a certain number of payments and would be contacted on a certain date. That never happened. I contacted them on Dec. 5, it sounded like the process was underway. We got no further calls from them and contact attempts failed. Then I got an invitation from WMM. I called and spoke with Christa, most likely no earlier than Dec. 12. Christa informed me that the closing could most likely be completed within two weeks. I was kept informed of the progress and told in a timely manner what and when certain documents would be needed. Christa responed promptly to text messages with helpful information. We were able to do a virtual closing on D