Wells Fargo Bank

Wonderful service and fantastic representatives. I've been banking with Wells Fargo for about 5 years now and never had any issue with them. I have used this branch several times with pleasant experiences all around. My last visit I was cashing a Wells Fargo money order that was 11 months old and the banking clerk informed me that If I would have waited another month to cash it, The money order would have expired. I was not aware of this, and I immediately cashed my money orders that I had been saving because they were all approaching 1 year old.

This location by far is the best one I have used. No matter how many customers they have they work quickly and accurately. These employees should train some of the other locations to do the same.

First time visiting this Location. There were a lot of customers waiting in line as it was a busy time of day.However, Shout out to the employees! They seemed short staffed but were very Professional and were able to accommodate me without an appointment, as they only had one teller in lobby,one teller in drive through and one person in an office. Im always happy to see that they were bilingual and able to help the customer in front of me without language being a problem that I see in some places.

This Wells Fargo is a waste of time. It’s barely even a bank. How is it that the other locations are able to do a cashiers check but Wells on Altamesa can’t? Also I about had it with this company’s trash customer service. I have been without a Wells Fargo debit card for over 6 months because they do not know how to deliver my card correctly to my address listed on my account. I am done banking with Wells Fargo. I been a customer since 2003 and from 2021-2022 I’ve nothing but bad experiences being inconvenienced by my own bank for whatever reason. It does not matter the reason because I bet it’s lame. The branch manager couldn’t tell me otherwise. Bad Bank! Bad Bank!

I was there yesterday because of questionable deduction from my account. Aniya Shoffner, the Associate Banker, was really interested in my problem. She gathered all the right information and proceeded to resolve the issue with the Fraud Dept. Thank you Aniya. Your dedication to your bank and your ability to connect well with a customer is a credit to your company.