Villas at West Road

I had the pleasure of living at The Villas at West Road for four years, and I can honestly say it was a great experience from start to finish. The community was well kept, peaceful, and truly felt like home. What really stood out was the maintenance team — they were consistently responsive, professional, and kind. Any issue I ever had was handled quickly and with care. A special shoutout to Jaime, who was absolutely amazing. He was knowledgeable, friendly, and always went above and beyond to make sure everything was fixed properly the first time. It made a huge difference knowing maintenance could be trusted and relied on. Living here for four years speaks volumes in itself. I truly appreciated the staff and the level of care put into the property. I would absolutely recommend The Villas

The day I went to see this place, Teresa greeted me, and it was truly a pleasure to meet her. She is so sweet and pleasant, and she does her job with a positive attitude and a big smile on her face. Her service was excellent; I would give her a rating higher than 5 stars. It's clear when someone enjoys their work. Thank you, Teresa, for your help during my visit to this place.

Theresa was Amazing. She was really friendly and informative. Her great customer service made me want to live there. She was definitely a pleasure.

We met Tristen Ford on our first visit to the Village of West University. We were moving from Denver and looking for a nice apartment in a good location. Tristen was very professional and answered all our questions and we never felt that he was rushing us in any way. It took three visits with him before we could establish a date we could move. He was always understanding and cheerful with our uncertainty of our schedule. It was a pleasure working with him!

Leasing office is unprofessional, rude and utterly careless!! When we tried to ask to transfer to a lower unit because of pregnancy. Leasing agent gave us false information over the phone about another upper unit (we knew later it was upper) so we visited the office. She was talking to us while fixing her nails and asked us to go check online by ourselves!!! When we respectfully mentioned we needed information about the transfer as we cannot find all information online in addition to the tight time we have at work she replied “go learn how to use the internet “!!! INSANE!! We have been putting up with so many things in this community, but the utter level of the leasing office's rudeness & disrespect was the last straw. DENIED services, OVERPRICED rent compared to nearby communities, st