U.S. Bank Branch

Worst experience ever. They neither pick the call nor have the call back service. Today i called more than 10 time but nobody pick the call and they don't have any reason why my credit card process was declined. I think i have to change my bank this time cause this is the worst service i ever had in a financial institution.

0 stars all day at this location. Maegan Proctor is very lacking in customer service. I had to call the police on her at the bank to get her to stop interfering with me. She is your teller. My issue has not been resolved and it has been 12 days. Your ATM was malfunctioning and I wanted to get the situation fixed. I withdrew some funds and was not given the correct amount. The whole thing got very out of hand. I came inside and was with another teller. She interjected herself. I asked for management. None at the location while the bank manager was on vacation. So much happened and nothing. Not even my money back. Horrible location. I wont be back.

I had an appointment to get some documents notarized. Chandler was the notary and she provided great customer service. The documents had to be filled out a certain way. She looked over everything with me, followed all the directions and was very patient. I really appreciate the prompt and thorough service.

Ashley is the best! I was having an extremely frustrating time resolving an issue regarding my stimulus check and its deposit in my joint account with my husband. I live in CA and he lives in KY for work. I was incorrectly transferred to Ashley, after being shuffled around, hung up on, shuffled again, told I'd be call back as soon as they were available, shuffled and hung up on again, for 3 hrs. I was extremely frustrated, my anxiety was high, this had been an issue I've been trying to resolve since the end of April. She went above and beyond because others failed to do a decent job. There had been so much misinformation from rep to rep. The thing is, I think Ashley might just be naturally an awesome person, and it makes her great at customer service. Thank you again Lexington from Califor

My husband is very upset. All branches close at 4pm (drive thru). He is unable to deposit or do anything bank related since he gets off work at 4pm. We have banked at US Bank for at least 10 yrs or better. Seriously considering moving all of our accounts to another bank that can stay open at least another hour.