Uptown Square Apartments

Federal Way, WA · Apartment complex

Rating
3.3/5
★★★☆☆ 3.3
Reviews
20
Rank in Federal Way
#38
of 123 real estate agents
City Percentile
34%
rating percentile
Address
Uptown Square Apartments, 1066 S 320th St, Federal Way, WA 98003
Phone
(253) 252-8823
Website
www.uptownwa.com/index.aspx?utm_knock=g
Status
Closed · Opens 9 AM

Uptown Square Apartments is a real estate agent located in Federal Way, WA. It is one of 123 real estate agents listed in Federal Way. Its 3.3-star rating is slightly below the Federal Way city average of 3.9 stars. There are 10 photos associated with this location.

About Uptown Square Apartments

Uptown Square, a brand new apartment community located in the heart of Federal Way, offers 1, 2, 3 and 4 bedroom apartment flats and 5 bedroom town homes. Our spacious apartments offer everything you could ask for and some things you may have only... More

Hours

Saturday9 AM–6 PM
SundayClosed
Monday9 AM–6 PM
Tuesday9 AM–6 PM
Wednesday9 AM–6 PM
Thursday9 AM–6 PM
Friday9 AM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Lex S. · Dec 2025

if we could give 0 stars, we would! where is there to begin?? my grandma has been a resident for almost 10 years now & the staff turnover is crazy! seems like there’s new staff every 6M at this place. the street side of the property, there is nothing but homeless/ druggies. for the last 10 years, my grandma couldn’t even go on her patio, because it was on the street side & any/ everyone would be there- doing drugs & leaving all their trash. recently we requested a transfer for my grandma, due to the ongoing issues coming from the randoms on the street. things just became very unsafe for her & we wanted to put in her a more “secured” area on property. the transfer started in Oct 2025 & the process was done w/ staff member, “Lola”. this process took FORVER, longer than it was supposed to. b

★☆☆☆☆ 1.0 AJ · Dec 2025

I visited Uptown Square Apartments to apply for an apartment, but my experience was very disappointing. The front desk staff was unhelpful, distracted on her phone, and rude when I asked for assistance with the application. I felt uncomfortable due to her dismissive attitude, which came across as discriminatory. Staff were unable or unwilling to answer basic questions, and the front desk was left unattended several times while employees went outside to smoke. Overall, the lack of professionalism and customer service was concerning. I hope management takes this feedback seriously and improves staff training and professionalism.

★☆☆☆☆ 1.0 Shaliyah Wiley · Feb 2026

I had an appt for a tour set for 10 am. I get here and the lady said that they had to reschedule because they’re short staffed and that i should’ve been sent an email. I in fact, was not sent an email. Only email i have was a confirmation for today at 10. I’m frustrated because i drove 30 mins to get here. Taking that as a sign to not rent here. No communication is crazy.

★☆☆☆☆ 1.0 Bibi Zainab Shahnawazi · Dec 2025

We would like to inform you that unfortunately, the office staff of this apartment building behave very inappropriately, rudely and disrespectfully towards the residents. Whenever we raise a problem or ask a question to the office, they respond with violence and anger. Even when we want to talk to the manager, instead of giving advice, they say in an insulting tone "What does it matter to you" and refuse to cooperate. In cases where the problems of the residents are raised, they not only do not help, but also cause more discomfort and disrespect. The beloved owner of the apartment building intends to pay serious attention to this issue and inform the office staff about how to behave properly, respect the residents and do their jobs so that the living environment is peaceful and bearable

★☆☆☆☆ 1.0 safiullah ayubi · Dec 2025

The office in this apartment is very bad. They do not treat customers with respect and do not try to help. When a customer asks a question, they respond angrily and their work ethic is very poor. Even when it is clear that a customer needs help, they are still treated with anger and disrespect. Please look into this matter and ask the staff to treat customers with courtesy, respect and patience.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Basketball Court ✓ Business Center ✓ Fitness Center ✓ Gender Neutral Restroom ✓ Hot Tub ✓ Pets Welcome ✓ Swimming Pool ✓ Free Parking Lot ✓ On Site Parking ✓ Paid Parking Lot ✓ Dog Park ✓ Dogs Allowed

Services

Apartment complexApartment buildingApartment rental agencyLeasing serviceLow income housing program

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This listing is informational. Contact the business directly to verify credentials, services, and availability.