Uptown Square Apartments

if we could give 0 stars, we would! where is there to begin?? my grandma has been a resident for almost 10 years now & the staff turnover is crazy! seems like there’s new staff every 6M at this place. the street side of the property, there is nothing but homeless/ druggies. for the last 10 years, my grandma couldn’t even go on her patio, because it was on the street side & any/ everyone would be there- doing drugs & leaving all their trash. recently we requested a transfer for my grandma, due to the ongoing issues coming from the randoms on the street. things just became very unsafe for her & we wanted to put in her a more “secured” area on property. the transfer started in Oct 2025 & the process was done w/ staff member, “Lola”. this process took FORVER, longer than it was supposed to. b

I visited Uptown Square Apartments to apply for an apartment, but my experience was very disappointing. The front desk staff was unhelpful, distracted on her phone, and rude when I asked for assistance with the application. I felt uncomfortable due to her dismissive attitude, which came across as discriminatory. Staff were unable or unwilling to answer basic questions, and the front desk was left unattended several times while employees went outside to smoke. Overall, the lack of professionalism and customer service was concerning. I hope management takes this feedback seriously and improves staff training and professionalism.

I had an appt for a tour set for 10 am. I get here and the lady said that they had to reschedule because they’re short staffed and that i should’ve been sent an email. I in fact, was not sent an email. Only email i have was a confirmation for today at 10. I’m frustrated because i drove 30 mins to get here. Taking that as a sign to not rent here. No communication is crazy.

We would like to inform you that unfortunately, the office staff of this apartment building behave very inappropriately, rudely and disrespectfully towards the residents. Whenever we raise a problem or ask a question to the office, they respond with violence and anger. Even when we want to talk to the manager, instead of giving advice, they say in an insulting tone "What does it matter to you" and refuse to cooperate. In cases where the problems of the residents are raised, they not only do not help, but also cause more discomfort and disrespect. The beloved owner of the apartment building intends to pay serious attention to this issue and inform the office staff about how to behave properly, respect the residents and do their jobs so that the living environment is peaceful and bearable

The office in this apartment is very bad. They do not treat customers with respect and do not try to help. When a customer asks a question, they respond angrily and their work ethic is very poor. Even when it is clear that a customer needs help, they are still treated with anger and disrespect. Please look into this matter and ask the staff to treat customers with courtesy, respect and patience.