Uptown by Onni

I'm sorry that posting a negative review on here is what it took for Nora to FINALLY get in contact with us. Attached are my emails indicating a notice to vacate as well as multiple follow ups. Be aware, this is the best way to get a response from management at Windsor. But thank you for FINALLY adjusting our lease. Also...Sam and Hana are the absolute best thing in this building. We will miss them ❤️.

I recently toured The Jordan by Windsor and was extremely disappointed, especially considering the premium rates they charge. The building is located in Uptown Dallas, where most other high-rises offer valet parking yet The Jordan does not. To make matters worse, the gate to the parking garage was broken during my visit. Inside, the condition of the building was concerning. The hallway carpets were dirty and stained, and the overall appearance felt neglected. The amenities are old, outdated, and poorly maintained several items were broken or torn. The pool area looks worn down, with dated seating and grills that appear to have seen better days. The gym is also extremely old and needs a full update. This community also doesn’t host any resident events, which is disappointing compared to

Concierge team and maintenance team are definitely the highlights. They are truly the one thing that’s kept us here for 5 years. Unfortunately corporate must just not care about the building or the residents themselves as there is nearly always one elevator broken (we only have two), the garage door is constantly broken, and the “amenities” have gone downhill since we’ve been living here. This, combined with the fact they continuously raise the rents of residents who have been here for years, while offering discounted rates to new tenants unaware of the issues just to get the locked into a contract has made us decide to finally leave after 5 years. Multiple management teams have have come and went, making promises of bringing the building back to its “glory days”, but nothing ever gets fi

The concierge staff was extremely unprofessional. While I was reversing my car, one of them shouted “keep it moving” in a rude and disrespectful tone. I found the behavior unnecessary and discourteous, especially toward residents and guests. Management should address staff communication and professionalism.

Attention MUST READ! So sad that I have to write this review but I have to share so that no other residents deal with the same issues. 1. In case you do not know, there was a dead man found in the dumpster trash chute in Feb. 2024, look it up! When we signed our lease, they never disclosed that information. 2. A master key was given to a couple who wanted to lease our unit. However, we had not moved out yet and the couple was given a master key to our unit in which they entered our apartment!!!!, we have the footage. We expressed our concern to management and all they did was give us the run-around and were not truthful with us at all! This is a direct violation of the lease agreement! 3. Do not bother to clean your apartment when you move out as they will still charge you a cleaning fee