University Oaks

My stay here has been regular, but the treatment and relationship with the people in the offices has been deplorable. They don't answer the phone when I want to ask for help to pick up my packages, so far I have had one stolen. When I had to move to another apartment within the same place it was torture, I had to spend a lot of time because they didn't have clear answers and as I mentioned before, they don't answer the phone. I have tried to avoid needing people in the office because I know it is spending too much time and because of my job I can't go daily or arrive at times when the office is open. I hope you can coordinate better, answer the calls or at least enable your page correctly so I can access the parcel service.

Firstly, DO NOT STAY HERE I promise you you can find better!!!! I wish I can give zero star rating. My man and I stayed here for a year if it didn’t affect us we would have broken our lease early. This place is filled with some of the most ignorant, selfish workers I have ever seen. The only good person is Mrs Elka (not sure if she is there now) the only kind person and maintenance was okay as well. As far as the office people go, these people are awful. I went to that office more than I can count for issues and NOTHING was fixed. They sit in the office and show zero care and remorse. If I can slap some sense into these people I would. ROACHES!!!! omg the amount of roaches is disgusting. They send these emails saying pest control is coming LOL they don’t do nothing!!! They spray water it

This place sucks. I cannot wait to find somewhere else to go. There's bugs and when you send out a maintenance request they come out and don't fix anything. They say they do but they don't. But then when you try to request the issue again they close out the work order right after you request it. So then you have to waste your time by going to the leasing office and explaining to them what's going on to get actions taken

Roaches on Roaches on roaches. No matter how much you clean or how much you try to get rid of them, they’re always there. In your food, in your dishes everywhere, even in the bathrooms. They say they’ve tried to get rid of them but it only got worse.

Very schemey company. I pay my rent on time every month. I changed my renters insurance and updated it on my online portal for them. Now my rent has gone up $35 for a fee of not having my renters insurance. Even though I updated it and emailed them proof of coverage they still charged me. They told me the next month would have the same charge. This is pretty much a scam.