TrustHome Properties

I have lived at a property managed by "Trusthome” for 12 YEARS. NEVER missed a rent payment even through Covid! This month I made a mistake and input the wrong YEAR in the payment portal (why the system would allow that mistake in the first place is beyond me?!). I realized the mistake and called them immediately to process a payment. While their agent tried to follow up and promised they'd "get back to me before the end of the day", THEY SENT A PROCESS SERVER TO MY HOME with a 3 day notice in hand?! They then proceed to hit me with an additional $270 in late fees?! THIS IS HOW THEY TREAT A LOYAL TENANT WHO HAS BEEN WITH THEM 12 Y-E-A-R-S!! Meanwhile we waited WEEKS for them to resolve rat infestations, broken appliances, falling soffiits, clogged sinks, etc. I CANT WAIT for my lease to be

If you own a home you want to rent, look elsewhere. I was thinking about renting a house from them, however, i showed up to a gross, dirty home (Kissimmee, FL) with a bunch of hornets nests. Asked about taking care of that in which they said “not sure, I will ask and get back to you”. Never heard back. I was also approved within hours at other property management locations due to my income making it a no brainer so after a 10 days or so of wondering what’s going on with these people I followed up. They told me my wife’s international application was not completed, however when i asked for the money back and told them not to worry about it, then all of the sudden it was in process. Haha. Additionally, what renters are paying a 399$ leasing service fee. I would shop around if you’re thinking

I Recommend TrustHome Properties to anyone on house hunting. Susana Canedo started my process when I submitted my application, and she is so understanding, professional and Prompt. After I got approved, Michelle was also Prompt and was on it! These ladies helped my process to happen quick and smooth. Very attentive and always there to answer any questions I have. Thank you for your support in making it happen for me and my children to have a nice spacious home.

I had a great experience working with Gloryluz as my realtor and property manager. She is extremely attentive, very kind, and always quick to respond, making sure no detail was overlooked. She took the time to understand my needs and handled everything with professionalism and care. Gloryluz genuinely cares about her clients and their properties, which made the entire process smooth and stress-free. I highly recommend her to anyone looking for a reliable and compassionate property manager.

Do yourselves a huge favor. SKIP this website. You'd have a much better chance reaching the President of the united states, than reaching a human. You will only receive AI text responses. I've been waiting for a response from two different employees.Alexis, and Stephanie, without a call. My last AI response was to tell me, that the apartment i was interested in, was not available. Even though, it's still listed on their website. Do yourself a favor...pass this company up.