Tri Pointe Homes

Jennifer Isbell with TriPointe Assurance (title/escrow division) is an outstanding Escrow Officer. Always available, always helpful, and truly cares about her TriPointe Buyers. Thank you for the wonderful experience, Jennifer!

Be careful when you work with Preston, he refused my repair request 3 times for the same issue. To repair a sprinkler system leak.. he asked me to monitor 1 week, turn off system 1 week, shut the water off 1 week.. and then he promised to send contractor, then when I submitted the repair ticket, he canceled it and said he fixed it already. How can he access my house to fix it? Then he wants to see me to discuss.. what does he want to discuss after 1 month! My water bill is $150 for a vacant house! As of today, no repair….why didn’t he send contractor to fix it?

I had booked an under-construction house in Katy, TX and had paid 17K as earnest deposit. But I couldn’t relocate to Katy since my employer didn’t allow to move and I live in Dallas currently. I reached out to the Tri-Pointe management with my request and sufficient proof from my employer, but they cancelled my contract and didn’t return my earnest deposit. They would definitely get the earnest money from someone else as well but they just kept my deposit as well. I was heartbroken and will never ever do any business with Tri-Pointe homes.

We recently bought an inventory home in the Hidden Arbor subdivision in Cypress. Trendmaker has had a long history as being a top home builder so we were very excited about our purchase and I have absolutely no complaints about the quality of our new home. Our problems have all began after they started the construction of three new homes on our cul de sac. The subcontractors have driven through our yard 4 different times and some days I can't even pull in my driveway. One day there was eleven vehicles and two trailers double parked in the street. My wife and I have sent pictures and voiced our concerns to the salesperson and the superintendents multiple times and have gotten no response other than to get our yard repaired. Getting the yard repaired just seems like an opportunity for

The design of the homes are lovely. The sales lady is so nice and funny and Daniel; one of the contractors is amazing. The problem is once you buy the home all warranty repairs take forever. They are done without attention to detail and sloppily. The customer service is just awful. I wish I could recommend their homes but I can't.