Toll Brothers Virginia Division Office

From the initial process to closing date, this company was disaster and I would stay away from them at all costs. This is my second home purchase and I never encountered such incompetence and unprofessionalism with my first mortgage company. From the sales team: Olivia Dwyer and Trista Serafin who were untrustworthy and promised covered fees but later claimed it was never promised (make sure you get everything in writing). They then lure you in with costs towards closing costs however won’t provide the official loan estimate so you can’t shop for other lenders. The loan agent Brendan Hannon was unavailable for any necessary mortgage requests and questions after agreeing to work with this company. Throughout the process, the same documents were requested multiple times even though they wer

getting a home from this company, the build quality, the subs they work with and getting warranty satisfied is a nightmare