Toll Brothers Florida North Division Office

Investor & Homebuyer Warning: Safety and Management Failure "A serious warning to investors and future homebuyers: My experience with Toll Brothers at Newbrook has been a total failure of professionalism and safety. I was planning to invest and live here with my family, but after a major security breakdown led to a police intervention during a scheduled visit, it is clear this is not the right environment for us. I sent a formal inquiry regarding this safety incident on February 26th, yet management has remained silent for nearly a week. A 'luxury' builder should prioritize safety and basic communication. We have officially withdrawn our capital and are moving to a community that actually values its residents and neighbors. If you are looking for a safe, professional environment for your

If there were negative stars I’d choose that. Toll north Florida doesn’t not care at all. We suffered with mold for months after they claimed they fixed it. They don’t want to have a discussion about it either. They came back out finally after my entire family got sick from the mold and “fixed” it again. Of course I’m skeptical considering the first “fix”. Now I’m waiting as they attempt to clean a carpet for the fourth time that they stained. Along with chipped wood floors. Don’t even get me started with the customer service reps who are sarcastic and rude. I emailed Greg Netro the president of the north Florida division who never wrote back naturally. I got a few emails from his assistant who could again care less what we were put through. Class action mold lawsuits against Toll, so many

To date, not even 1 star happy. Zero confidence in our new building and zero confidence in the construction team supers. Let's see how this next few weeks shake out prior to closing. May have to bring our Attorney into the mix to bring sound resolution to this purchase. We regret having invested in this company with our dollars and time spent micro-managing to get this house completed at the 14 month mark. Depending on the outcome to close depends on my final review. Very sad for a small home. As of today's tc no change, they want to "patch up" the project sloppiness. NO change in our position either. Will never refer this co. To anyone for a new home...update 3/15/24, to our surprise, we are nearing the finish line! Today was an impressive recovery for the last several months of disappoi

Nothing about the building process with toll was great. Yes we understand that we built during a pandemic but communication was not good during the process. Took us 18 months from contract to closing and the estimated time frame given was 10-12 months. During our walk through we pointed out things to get done prior to closing and nothing on our punch list got done. We are still having to chase them down two months after closing to see when things will get fix/replaced. I advise not to close unless everything is done to your standards and not their luxury perfect quality. We were promised from Barbara (area sales manager) and Chris (area production manager) that our issues would be solved within their 30 days with the builder before anything goes to warranty. Beware on believing anything th