The Village Cliffs

My experience at The Village Lakes & Cliffs has been extremely disappointing due to how management and Smith Patrol handled an ongoing resident issue. From my third day of living here, I experienced persistent and excessive noise from the unit above me, including running, jumping, and heavy impacts occurring throughout the day and late into the night, often during quiet hours. This disrupted my sleep, my ability to work from home, and caused visible distress to my pets. Mind you this went on as early as 4am to as late as 11pm. What escalated the situation was not just the noise, but the response from the leasing team and Smith Patrol. Noise complaints were repeatedly minimized as “standard apartment living,” because they had a child despite the frequency and severity of the disturbances.

The staff at the Village Cliffs and Lakes and especially Jacky the manager are singularly professional, helpful and always welcoming. This explains why the maintenance team is always prompt and excellent when responding to residents needs during the day and even after hours.

We've lived in the Cliffs about 4 years now, and what can I say but what a great place to live. Maintenance is friendly and punctual. Staff is friendly and attentive. Safety is a priority here and Smith Patrol is a plus. My family might be expanding soon and we would like nothing more than a 2 BR in the Village because we trust them and value this apartment city over others we've lived in. The walking path is so great, and the gym, amenities, and events are not like anything I've ever experienced. If you're going to live anywhere, live in the Village... Only the most welcoming and friendly people live here.

I've been living in The Village for a long time and feel very lucky that I chose to live here when I first moved to Dallas. The Village has everything a person needs to stay healthy, fit, and socially active. From a huge gym to work out in, a jogging trail that circles the park, pickleball and volleyball courts, restaurants, pools in every complex, and a lounge pool and a lap pool as good as any five star resort. They are continually putting on events , which make it very easy to make and build friendships. The Management, Maintenance, and Landscaping work hard to keep this place feeling like a home to so many people.

Wonderful community within The Village. Extremely convenient location to the immediate community amenities (pool, dog park, walking trail), the greater Village amenities (VCC, shops, dining, gym, etc.), and local amenities (access to 75, Target, Walmart, Tom Thumb, Home Depot, etc.). The apartments are well maintained and if anything does come up management and maintenance were always on top of it. Nothing but good things to say about the Cliffs as a community and the staff that run it after my time there.