The Towers on Franklin

I’ve been living at Towers on Franklin for about 3 years now, and overall my experience has been very positive. The views are honestly amazing and one of the biggest reasons I enjoy living here. The pricing feels reasonable for the location, and both the maintenance team and front office staff have been helpful, responsive, and easy to work with whenever I’ve needed assistance. Like any community, there are a few areas that could be better. The shared spaces could be kept cleaner at times, and occasionally residents leave dogs off leash, which can be concerning. I’ve also experienced bugs sometimes and a few water leak issues, but I do want to mention that maintenance has always responded quickly and fixed things properly when they were reported. Overall, this has been a great place to cal

(3.5 stars) I have been a resident for almost 5 years now and have signed a lease to stay another year. I love the location of the building and my apartment unit has the BEST views. There have been consistent issues with water disruption but I appreciate the transparency and proactive communication from office staff when maintenance has to occur building-wide. I recognize that issues arise and are unavoidable but am grateful that most of the time repairs are planned in advance and communicated with residents. Maintenance and office staff are quick to respond to issues and very helpful with buidling concerns. There have also been steps taken in recent months to improve community spaces, which, in my opinion, was much needed and overdue.

I (Chenfeng He) have been lived at Towers on Franklin (104 West Franklin St.) for years, and I have very satisfied with my experience. Last year, due to my negligence, I missed the renew window. Once I found this issue, the new customer had signed a lease for my current apartment. I went to the lease office, and talked with lease team. Due to my personal reason, I need to stay at the same building. Given that the fixed date I need to move out, and I needed the same day to move in a new apartment. It was very challenge to find a new apartment for me. Kranazia, Amaya, and Raymon, they discussed my case together many times, and coordinated with other tenants. They kept in comforting me, tole me: not worry of being homeless and nd they would find a solution for me. Finally, they found a n

Currently a resident; The experience has been pleasant after the rocky start. I will say when renting, to ensure you check the first few nights for roaches and bedbugs as we had experienced them on the 8th floor; and they were very kind to give us a new room on a new floor that had been treated and confirmed pest free. The amenities are splendid with multiple lounges, a gym, and a pool; stuff you wont find at other places with similar rent for the most part. The apartments, at least 1 bedroom apartments, are decently big and offer space for all sorts of hobbies, and they get adequate lighting if you get a place with a patio. Other than the pests starting off, the experience has been so much better than most places I've stayed at.

I’m currently within my 2nd year since moving in January 2025. This is also my first time living on my own and really the only spot I could grab in a short time frame. The leasing office, maintenance, and cleaning staff are very nice, helpful, and respond quickly to inquiries. I like the convenience of having one payment for rent and utilities to make things easier. The building being old and lack of consistency with procedures are the only reasons why it’s not a 5 star experience. A little bit too many water interruptions, non-controlled heat going up to 87 degrees in the Spring, and incoming pests despite a clean apartment have honestly been stressful for me to work around. I also wish residents would take better care of the building: smoking indoors, leaving trash wherever, and purpos