The Terrace

Safety Concern and Complaint Regarding Maintenance Response Dear Management Team, I am writing to formally file a complaint regarding a safety issue and my interaction with a leasing office staff member, Ashley. I have been a resident at Terrace Apartments for four years and have never experienced an issue like this. On the morning of Jan 29 2026 around 6:00 a.m., I nearly injured myself due to ice directly outside my apartment door while trying to get to my vehicle to go to work. Because of this unsafe condition, I was forced to miss work. I contacted the leasing office to request that maintenance place salt in front of my door to prevent further injury. During this call, Ashley informed me that maintenance could not assist because they were working on “more important” tasks and that

Been a resident for two years and have had nothing but great service. The staff is friendly, maintenance team are on point with work orders, I don’t deal with any bug infestations. I worked with the assistant manager Maria Reyes and as of today she’s done nothing but be helpful with any questions or concerns I have. The staff itself are good at communicating back. Would recommend friends and family to live here.

We had confusion at first and then due to misunderstanding things were escalated. Kennedy and Maria helped us settle the misunderstanding, did everything they could for us and help us settle into our new home. These people have been working hard and I appreciate the assistance they have provided us.

We absolutely love living at Terrace Apartments, the ladies at the office are great, maintenance is super quick to fix your problems. However, there is excessive amount of dog feces all over the grass area next to our apartment and everywhere. We cannot even enjoy sitting at our balcony because of the bad smell. Also, our inconsiderate neighbors constantly blast music and make all kinds of noises during quiet hours. And sadly, it seems like nothing can be done about that.

I been living in these apartments for years doe the first 6 years they had great management. But once new management took over it's been horrible living here. They always have new staff working in the office. When you report anything to be fixed they don't fix it in a reasonable time frame you have keep reporting it. ROACH INFESTATION IS A BIG PROBLEM HERE. MY STOVE HAVE NOT BE WORKING FOR OVER A WEEK NOW I HAVE BEEN WAITING FOR 6 DAYS NOW FOR THEM TO REPLACE IT. THEY GASLIGHT YOU ANYTIME YOU GO TO COMPLAIN ABOUT THE ISSUE. THE MANGER AND STAFF ARE NOT GOING TO DO ANYTHING IF YOUR NOT SPANISH THEY DON'T FIX ANYTHING OR REPLACE ANYTHING RIGHT AWAY. MY NEIGHBOR HAD THE SAME PROBLEM. THEY REPLACED HIS STOVE RIGHT AWAY. SAME DAY. IF I COULD GIVE A 0 I WOULD.