The Reserve of Sugarcreek

We visited this property last Saturday, Feb 21st for a visit at 4:45pm. The sales woman was very rude. She didn't greet us when we walked in (didn't even look up when we walked into her office), and wouldn't show us an apartment. We walked in and apologized for being close to closing time, but explained that we were from out of town and only had that day to tour properties. She said, "well the model is locked, you'll have to come back on Monday". We asked if there was any way we could look at it, and promised to only be a few minutes when she told us "no" and then started asking for our names. I asked why she needed that if she wasn't going to show us the model and she said it was to "send us a virtual tour". I declined since we had already seen that online, and didn't want to be hounded

This apartment complex has truly felt like a home. The community is so friendly and I know the staff truly care about their residents. They take care of any concerns, whether that be financial questions, general questions, or maintenance requests very quickly! I want to specifically say thanks to the Maintence team, including Michael and Carter, who were able to quickly help me with my maintenance request. The Reserve of SugarCreek team has been very professional and kind to me and I appreciate all the hard work they put into making this apartment complex feel like a home.

I want to give a huge shoutout to our supervisor — he is truly one of the best parts of living at this luxury community. He works incredibly hard every single day and always handles things with a positive attitude. Anytime there’s an issue, he is quick to respond, helpful, and genuinely cares about the residents. He’s professional, respectful, and one of the nicest people you’ll meet. You can tell he takes pride in keeping the property running smoothly and making sure everyone feels taken care of. We’re lucky to have someone so dedicated and hardworking. Absolutely a 5-star supervisor!

Michael has been an outstanding maintenance supervisor here at The Reserve of Sugarcreek. Every time I’ve needed something, he’s been knowledgeable, thorough, and extremely patient. He takes the time to explain what’s going on, fixes things the right way, and never makes you feel like you’re bothering him. You can tell he cares about the property and the residents, and he always follows up to make sure everything is working properly. His hard work and professionalism really make a difference in the community.

Michael with maintenance gave us an incredible experience! His customer service is exceptional and he was very diligent and made everything seem very seamless. We’d pick Michael every time!