The Mercer Apartments

We have lived at the Mercer for 2 years now. Great location, fantastic amenities and we could not be happier with the service from Prometheus management. Ismael is awesome with repairs - he is so friendly, prompt, and knowledgeable. Gerry and Maria in the management office go above and beyond to help with everything. Highly recommend!

The service personnel that work for Prometheus are super responsive and work is always completed to satisfaction. Almost always a service representative is there the same day of reporting an issue. Julian and Ishmael are great to work with.

All the staff always provides PROMPT and EXCELLENT service, especially Julian who consistently adds OUTSTANDING SERVICE each time!!!

Between 3-5 Stars! Let's start with the 5 stars which all go to the staff ... Gerry, Julian, Ismail, Roberto ... all great ... all helpful when you need a helping hand. I hope Promethius is taking care of you!!! Also, location, location, location!!! Quietly tucked away, but living close to BART opens the whole bay area to you. The sunday farmer's market on Locust is so convenient. Having downtown within minutes is awesome fun so enjoy all that. Having said that, while the Mercer is the coolest building in downtown WC, with great kitchens and spacious units compared to others in the area, I found the 1.5+ year of ongoing construction on the hot tub, and then the pool to be super aggravating. It felt like someone was always breaking something down (elliptical machine, people running into t

Mercer Apartments is an absolutely lovely complex of apartments in downtown Walnut Creek. As their website suggests, the apartments themselves are on the “luxurious” side; with concierge, a great pool, hot tub, gym, well-manicured landscaping, and a “club room” for tenants’/owners’ social gatherings. This club room includes a piano which is pleasing to the eye. Unfortunately, however, the piano is not equally pleasing to the ear because it is not maintained adequately. Several of its keys are not functioning properly, and although this has been stated many times to the appropriate channels over the course of five months, nothing is done about it. This lack of responsiveness from management, quite frankly, is very surprising given the image that Mercer seeks to cultivate is one of luxurious