The M

Phoenix, AZ · Apartment complex

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Phoenix
#242
of 1444 real estate agents
City Percentile
58%
rating percentile
Address
The M, 2625 E Cactus Rd, Phoenix, AZ 85032
Phone
(602) 461-7525
Website
www.mark-taylor.com/apartments/az/phoenix/shadow-mountain
Status
Closed · Opens 9 AM

The M is a real estate agent located in Phoenix, AZ. It is one of 1,444 real estate agents listed in Phoenix. Its 4.1-star rating is above the Phoenix city average of 3.9 stars. There are 10 photos associated with this location.

About The M

Experience an apartment community that combines a prime location, resort-worthy amenities, and upscale interiors with designer features to create a luxurious home base just for you. This is leveled-up living at The M at Shadow Mountain. Choose from... More

Hours

Saturday9 AM–5 PM

Customer Reviews

★☆☆☆☆ 1.0 Sandy Gomez · Feb 2026

Management Ignores Safety Issues and Lease Violations!! Do not let the "luxury” branding fool you. I have reported several immediate safety and habitability issues to the office with zero response. The kitchen/bathroom handles have sharp edges that have repeatedly cut my children. On top of that, we are forced to deal with heavy marijuana smoke entering our unit daily because management refuses to enforce their own non-smoking lease terms. The building itself is poorly constructed—the walls have no insulation (you hear everything), the A/C is deafening, and the new floors are already peeling and baseboards are falling off. The common stairwells are filthy and clearly never cleaned. I’ve had issues with Mark-Taylor before, but this is a new low. Don't sign a lease here unless you want your

★★★★★ 5.0 Kaylee Wright · Sep 2025

BEST maintenance staff ever! If anything is wrong in our apartment, we put in a maintenance request and right away we hear back from them! Dan, Yung, Zach, Jose, you guys are amazing! Thank you for how quick to help you are. You guys truly care about the people who live here and do an amazing job of taking care of us!

★☆☆☆☆ 1.0 Rabecca Williams · Sep 2025

Edit to add: Unfortunately I have had a horrendous experience with the ladies in the office. Although the maintenance department and Andy in the office has maintained good customer service, I am forced to change the star rating to what accurately represents my experience here. .... I want to take a moment to recognize Dan from the Maintenance team for his outstanding work. He consistently demonstrates professionalism, reliability, and a strong work ethic. Whether it's a routine task or an unexpected issue, Dan handles everything efficiently and with great attention to detail. His communication is clear and courteous, and he always follows through to ensure the job is completed to a high standard. It’s clear he takes pride in his work, and it truly makes a difference. Thank you, Dan, fo

★★★★★ 5.0 Ella Walter · Sep 2025

The entire staff here, especially leasing agent Shatonja and maintenance staff Zach and Dan, are extremely accommodating and consistently go above and beyond for residents. Any time we’ve had a question, concern, or maintenance need, they have handled it quickly, professionally, and with a genuine care that makes all the difference. We’ve lived in this apartment community for a little over a year and a half, and our experience has been nothing but positive. The property is always well maintained, the amenities are kept in great condition, and the atmosphere feels safe and welcoming. It truly feels like home, and that’s thanks in large part to the wonderful team that manages and supports this community. We can honestly say we have nothing but good things to share about every aspect of liv

★☆☆☆☆ 1.0 Natalie Stipan · Sep 2025

I’ve lived in apartments my whole life and this is by far the worst complex I’ve experienced. I’ve been in multiple mark taylor properties in Arizona and other states. This complex is not luxury at all… it looks nice and is kept clean which is great! But the appliances in the units are cheap. There are multiple design flaws, the AC unit blasts so loud you can’t hear the tv in the living room. And expect to be woken up every night because the floors and walls are as thin as paper. It’s not even my neighbors fault, I can hear the drop of a pin coming from upstairs. I wish it wasn’t thousands to break the lease because I’ve only been here 2 months, but I would absolutely terminate my lease. It’s a brilliant scam and unfortunately I was blinded by the pretty look.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Apartment complexApartment buildingApartment rental agency

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