The Lexington Apartments and Townhomes

1: Severe decline in 2025-6 snow removal speed/quality - 70% worse: severe delays and incomplete clearing like never before. Residents and visitors are NOT safe. 2: No response from mgmt. when mice got in garages (probably while I was out shoveling!). 4 days later, when I called again, office said they hadn't heard from pest control contractor - and they can't offer me any help in the interim. 3 days more days until text revealed contractor due in 5 MORE days = 12 total. Mgmt unwilling to ask contractor to avoid a few hours which would disrupt client phone sessions (I do from home). Really? I must wait 12 days for them AND lose income or work from my car in January?! All this with a $500/mo. rent increase in 4 yrs. Shameful.

My heat was not working and when I notified management staff…Shi & Angie…they had maintenance staff take care of it that same day. I needed a new furnace so in the meantime I was given electric heaters to use. My new furnace was installed within a few days. Very kind and helpful staff all the way around🙂

The people that came to our apartment were friendly and polite and knowledgeable about our bathroom floor situation. They answered all of our concerns and questions. They said the matter would be resolved by replacing the toilet and stretching the linoleum. This is to be done in the future when the Lexington hires another work person to help with the workload.

It would be nice to get a response to confirm that the maintenance request has been received. I ended up reaching out to 2 weeks after submitting the request to confirm that someone was eventually going to come and look at my washer. I was told someone would be out that day, however, no note or indication that they did. I waited 2 more days, texted again, and finally someone came out, bit only after sending a video indicating what was wrong. Ultimately my washer is working, I have no idea what was wrong with it or if I had done something wrong, since there was no service tag left.

Maintenance came in to verify what they would be working on then the following day they recaulked my tub/shower and repaired some missing grout on the wall tiles and cleaned up really well so I came home to a clean area. Very pleasantly surprised. I've had nothing but positive experiences in the year and a half I've lived there.