The Flats at West Village

This is my second year living at the flats, and I’m definitely happy with my choice to renew for this year. The apartments are spacious and better priced than other cville luxury apartments that offer similar amenities. The leasing office staff are incredibly kind and understanding, and they really care about making the place feel safe, welcoming, and like home. I do face the train, but the incredible view makes up for the train noise (pics attached). I honestly haven’t been bothered by it for a while. All in all, I’m happy with my choice to live here, And I appreciate having nice amenities and supportive leasing office staff!

Living here is a roller coaster. When I first moved in, I thought it would be amazing but the course of the last half year has proven the opposite. The countless fire alarms, elevators being broken down, as well as the filthiness of the hallways, elevators, stairs, parking garage, and general common areas all point to a lack of care from management. Speaking of the elevators, they are absolutely terrible even when they’re functioning. Once I’ve had to wait over 10 minutes for an elevator to come down to B2 (where I park my car), and by then one of my grocery bags busted and it was a nightmare carrying it to my apartment. The cost to live here is just completely unreasonable when compounded with these issues, and while I’ve had a better experience communicating with the new management, it’s

Firstly, I would like to address the fire alarm. In the span of 2 years, the fire alarm has gone off maybe 100+ times. Not to mention this occurs at all times of the day, between 6am-11pm. Secondly, the Wi-Fi. My Wi-Fi goes out maybe 3-4 times a week. Thirdly, the elevators are consistently going out. Last spring there was one elevator for half of the building for the entire semester. This fall both elevators were down for a week for half of the building.

Communication and move-out handling were very frustrating. Even though I gave more than 60 days’ notice and moved out as planned, I was later told I remained responsible for rent for many additional months and was charged additional fees. When I found someone willing to take over the lease, the sublease/relet process was very difficult because the leasing office often did not respond to emails from the prospective tenant who was trying to complete the application. This caused a lot of unnecessary stress for both of us. It is really speechless. Especially the new tenant, who is new to the country, they put her in a very frustrating situation, and it also made me very frustrated.

Do not live here. The fire alarm has gone off 3 times in one night, spanning 2 hours, and each time at the very least lasting 15 minutes if not more, during FINALS WEEK. No apology from management. They also changed printing so now you have to pay for it, and half the time they don't have ink. There is also a perpetual alarm that goes off at the front door. This place sucks.