Sutton Place

I noticed I wasn't getting hot water after about 2-3 minutes. I went to the basement. I seen water coming from the hot water tank and there was also a noise coming from it. I called and left a message on the emergency line. Approximately 10-15 minutes later, Mark and Jovantae (spellcheck) was at my door. They have come out before and fixed things. They both have great personalities. I can say that they have followed up with me on past issues.

If I could give zero stars I would. Here I am, the night before Thanksgiving, packing up my family to go to sleep somewhere else. There’s MICE in my expensive “Luxury Townhome” and my kids are PETRIFIED to return home. This is our first time in a long time being in our own place and our first Thanksgiving eve here. I spent over $200 plus on food for my family and now everything is canceled because there’s MICE RUNNING AROUND MY TOWNHOUSE. I can not live like this, maintenance is very INCOMPETENT and apparently a rodent issue isn’t an EMERGENCY. This was the last straw for me of the many things that have happened here. From my water heater going out and I had no hot water for days to my air conditioner being out for a week in 85 plus degree weather. Is maintenance apologetic, empathetic? N

maintenance is just terrible, they literally take months to come out for the smallest thing. i moved into a townhouse, 2 bed 2 full bath, 1 bath was leaking when i moved in and began to rust, i requested the tub be repainted, it was unable to be used for months until they finally came and fixed it and when they did they, they somehow turned off our hot water?? now that’s another thing im waiting on them to come back and fix, so far its been a week.

The evening before Thanksgiving, Javonte and Mark worked extra hard for approximately 5 hrs. rewiring my kitchen 220 outlet and connecting a new cord to a new stove. I am pleased that they were able to get new stove connected. I appreciate Their determination and hard work. Five 🌟Stars for Mark and Javonte. Three 🌟Stars for Sutton Place. Come to find out, my wiring in wall was the original wires from 1975 when units were built. The stove sutton place ordered is basic and very cheap, Not digital, no clock or timer. Big button dials from the 80's, No light or window to see food while it is cooking in oven. The stove looks really cheap. Definitely not a stove for the 21st Century.

Their townhomes are very spacious. However, getting through the application process is quite messy. And a young lady on their staff is not very friendly.. For the amount of money that we are paying to live there.The townhomes could be much more well kept.. It is clear that things have been painted over and over and over again, appliances, and the faucets are very old, lots of imperfections... We've only been there a couple of weeks and maintenance has been out twice..I would imagine they were very beautiful years ago..however..they certainly could use some updating.. And here we are again, one week later, and my stove has now gone completely out!! We are unable to cook!!!!! This is insane! Maintenance was notified over twenty four hours ago!