Sitterle Homes- Austin

I recently had the honor of assisting a long-time friend and client in purchasing a brand new Castell Plan with Sitterle Homes—and the experience was nothing short of exceptional. From start to finish, the level of service, detail, and leadership provided by Jerrel Reynolds was truly second to none. My client had some very specific needs and reservations during the process, and Jerrel met each one with empathy, attentiveness, and follow-through. He went above and beyond—even personally ensuring a particular species of trees was planted on the homesite because it mattered to my client. That level of dedication is rare—and it speaks volumes about Jerrel’s integrity and Sitterle’s culture. In my 14 years in real estate, I’ve worked with countless builders, but the full experience we had—fro

Sitterle took 499 days to build our house and I still am trying to get 1 year warranty issues finished. It’s been impossible to regulate the thermostat bc they skimped out on installation(see photos). They’re a small company and get super overwhelmed with building house. The list goes on but don’t listen to Eddy, and shop elsewhere. Everything changes once they get your deposit. The contract is very unilateral in favor of Sitterle

My rating was based on the continually varying story on what was included in the pricing. Each time a new bid was presented there were additional items above and beyond the sales pitch of "just like this one", the model. When the features met "this one" pricing was $250k-$300k more than the original quotation of "this one". It's really surprising to see a response after 6-1/2 year too. We are very happy where we landed - not at Sitterle however.

I just recently came across the store while my car was getting worked. I walked in with intentions of networking and potentially referencing my custom home clients to this business. However, the blonde lady who was working there was in the middle of a appointment Apparently, and made us leave Immediately. To say the least of customer service was extremely poor and me and my wife were completely disregarded and sent out of the store without the slightest regard of showing us what they have to offer. Honestly, it could’ve been because we were still in our gym clothes as we just got done with a workout and we didn’t fit the profile of their typical client, but who knows. Needless to say, I’m no longer interested in any services or products they have to offer. Do not recommend.

Buying a home can be stressful especially when it comes to picking options for your home. The design studio was extremely helpful in making my experience pleasurable. Their designers are second to none. Not even Chip and Joanna Gaines!