Signature Property Management LLC

When I rented through this property management company I dealt the most with Kristy Higgins and I often felt like she conducted herself unprofessionally coming off as rude 90% of the time. This company requires a $30/month fee for their “residents benefit package” which has no known benefits other than possibly receiving an air filter/3 months that will likely be the wrong size if it even comes at all.

This is the worst hoa in the area. In 2 years they have charged an extra 3650 dollars on top of hoa dues that have already been raised. On top of that they always do it around the holidays when people need to have money to spend on loved ones. It comes at the worst possible times. I save for a rainy day and these people are the rainy day every time. They are mismanaging money and want us to make up for their bad spending habits.

It’s like these people are just sitting in their offices relaxing and soaking up free money. Nobody wants to do their jobs. Property managers are rude. They lie and discriminate toward people of color. I applied 20 days ago and requested a viewing I haven’t received any information from anybody not a phone call or an email. When I attempt to reach out to the local PM NO ANSWER!!! I called the Roanoke office the lady hung up on me. Poor customer service. Zero problem solving skills. DONT WASTE YOUR TIME

if there was a negative star I'd click it. If you would like a property management company that allows the HOA board to deplete your communities financial reserves, not keep accurate documentation or keep any paper trail at all, not follow HOA laws, raise HOA dues and waste them, hire contractors who are not licensed and do faulty work ( and not inspect them); this is your top choice. stay AWAY from this company.

Edit: 04/09/2025 It has been over a year and a half since this committee was started, and there still is no resolution to the parking issues. I'm honestly not sure if there has been any serious discussions within the community or committee, but I think there has been ample time for a resolution at this point. Been waiting on a resolution to parking for over 6 months now. Several people have 3-4 cars in our townhouse division and they all think it's ok to take up the limited parking. These concerns have been brought up several times with absolutely no solution. I have to park at the next set of townhouses several times a week because nobody wants to step up and resolve the issue. I'm sure if it were their homes they would have already taken care of it and not continued "conversations" for