Shadow Ridge Apartments

Um…where do we start? Moved in under one management company (awesome manager -Jaime) but her boss Kathy was a piece of work. Jaime left and went through about 4 other managers thereafter who all ultimately got their jobs repeatedly threatened because they were trying to help us as residents out with our 1980 something stoves that barely worked, AC issues that were half hazardly fixed, pool was closed because per the managers boss the owner didn’t want to pay to fix it. Once that company basically got fired by the owner then we got NorthStar. NorthStar in and of itself wasn’t bad but their first manager was an unhinged alcoholic who spoke to myself and others like we were beneath him. He over charged my pet deposit only for his cohort to come in and have to remedy by crediting our account

I've lived here for over two years, and it's been quite a journey. When I first moved in, the property was under management by someone named Kim (can't recall her last name), and to be blunt—it was a disaster. Rent hikes with no explanation, the pool was closed indefinitely because she didn’t want to fix the motor, and everything in the unit felt ancient. My stove was from 1991 and sparked when I turned it on. I requested a replacement and was flat-out told no. To make matters worse, one unit nearly caught fire from faulty AC wiring. Maintenance was a joke—one guy was constantly high or drunk and even stole from residents. Then Northstar took over. Unfortunately, the first manager, Jeremy, literally stole my pet deposit. At that point, things didn’t seem like they’d get better. But then

This is by far the worst apartment manager I’ve ever dealt with. He’s rude, aggressive, and completely disrespectful. He invades tenants’ personal space, enters units without permission, and talks to residents like they’re beneath him. Maintenance issues are ignored for weeks, complaints go unresolved, and he constantly lies or deflects responsibility. He creates a hostile and uncomfortable living environment. It’s like dealing with a bully who has control over your home. If you value your privacy, sanity, and safety — do not move in here. If there was less than 1 star to give i would !!!

Kim is an amazing property manager!!! This complex has never been up to par and safe since she’s been here, we appreciate everything she does. And she was well respected around here

I have never encountered a more unprofessional and incompetent apartment manager in my life. I wish there was less than 0 reviews !!!!!! The apartment manager is rude, unresponsive, and completely unprofessional. Maintenance requests are ignored, issues go unresolved, and communication is awful. Living here is a nightmare thanks to the terrible management. Avoid this place please !!!!!