Saratoga Loire Apartments

I am a resident for almost two years in one of the apartments on the second floor. The apartment complex has shortages in several aspects but finding a "rat" on the kitchen counter is beyond my tolerance (I attached an image of the rat). I contacted the leasing office and their management as soon as I made sure. They refused to let me move out before the lease ends with the following reasoning: "... this year rats infestation have been a widespread problem for all residents in the Santa Clara County. ... We have a professional pest control service who comes in every month or as often as needed to treat the community for any pest issues. ... . Sighting one rat does not render the property inhabitable. ... you will need to complete the lease term as agreed." They sent a "professional" tea

The following reviews are based on facts only. 1. Rats. Gross!!! They live in the pipes of the apt. building. The situation was so bad that even the guy from Okin said he couldn't do anything to fix it. 2. Unsafe. My old car was automatically locked due to theft attempts and my brand new car in the garage had a big scratch on it within days of purchase. The apt. office even sent out emails to warn the residents about car theft and break-ins 2 months ago! 3.Extremely rude, dishonest, and incapable management. The manager, Chi, and her husband, Jim Yen, are the most rude and mean person I've met on this planet. Chi even yelled at the girls working in the office in front of the future residents! They often yell at innocent kids who play in the courtyard, but they let illegal residents sta

Adequate, good neighborhood

Rude and stupid service!