Sail Mortgage

Prior to closing, we were made aware that there were some errors with what was being escrowed, and Kendall from Sail assured us that she would help us get these issues corrected after closing. At closing, we were informed Sail had already sold our mortgage. I called Kendall 3 times to try and get the help she promised in fixing the errors. During the first call, she said she would get back to me, and I never heard back. When I tried calling 6 and 8 days later, the secretary said she would have Kendall call me right back, with no calls. Sail was great to deal with until closing, however I was disappointed in their customer service after they no longer needed my business.

Working with Lisa was such a wonderful experience and really made me believe in the value of having a knowledgeable mortgage broker. Buying a home is an extremely stressful process, and Lisa really helped during every step of the way. Her communication was responsive and timely and ensured we got to closing on a tight deadline. She even helped me with an error on my credit report to ensure we received the best mortgage terms possible. And her rates were lower than anything else we were able to see. In addition, Lisa recommended a number of other people for us to connect with for insurance, closing, etc and each of them was just as great to work with as Lisa. If you are buying a home and would like a helpful, knowledgable, and great mortgage broker, I would highly recommend connecting with

We worked with Tom Fey and had a wonderful experience from the start of our home purchasing journey from early 2021 through this week when we finally closed. Tom was very responsive, professional, and imparted a lot of helpful advice throughout the process. We have nothing but great things to say about him.

Would not recommend sail mortgage made us think we where approved like rocket mortgage did and a week before closing told us we where denied