S&A Homes - Duncansville Sales Office

“Two more weeks” is their catchphrase. Communication and planning is not their strength. The excuses become comical. We have been in our house for about a year. The building process was awful. No communication from the project manager or him telling us that the schedule is pushed back. This or that will be done and it never was. The house would sit untouched for weeks. Inches of rain, ice and slush sitting on our floors. The rafters sitting out in the mud for months. Window seals had water damage. The crew going home early because they smelled gas even though no propane was on the property. Then when it’s all finished you get to make a “punch list”. The punch list is a list of stuff that needs fixed. They call and schedule a time for you to let them in. Then call an hour before and say I

S&A built our BEAUTIFUL dream home. I would, and have many times recommended, them hands down! From the start, working with Anne, taking her time to pick the right home for us, to the PM Dave, always attentive & supportive from start to finish. Any hiccups that arose; which you must realize this is the reality of building and multiple contractors involved; our PM took care of right away. The continual involvement & support from this company as we have reached our 3 months mark, is just exceptional. This company truly cares about their clients. Great quality work and we would not change a thing!

If you desire a quality build, work with the quality people of S&A Homes in the Altoona/Duncansville office. Having interactions with the excellent staff of, Anne, Rich, Ken and Rory during each step of the way, reinforced our confidence in our choices. We built in 2017 with S&A and I must say it was the best decision we ever could've made regarding a new home. We had searched for 10 years prior for a location and a builder. The process from beginning to end was handled with the highest quality of customer service. Every question or concern was answered promptly. The lines of communication were always open and we felt valued as a customer. There was always notification of any issues or changes during building. No surprises. Once our plans were in place, things moved quickly and efficiently

Can not say enough about the customer service at S&A. Our project manager Dave was so patient with us with all of our questions, requests (and demands) 😅. Very professional & never showed frustration. He always responded to us in a timely manner and showed up when needed - including after we moved in! Anne helped us design our house & was also incredibly helpful, kind, and knowledgeable. The only complaint I have about S&A as a whole is some of the contractors/suppliers they use, who showed no urgency or concern to fix problems after being contacted by myself & our site manager multiple times.

***S&A recently claimed that they are not responsible for the faulty piping in my radon system. Interestingly, this was not their position when I first contacted them in December 2022 or in my monthly follow-ups until December 2023. What adds to the intrigue is that Chad from S&A contacted me before their public response, offering financial compensation to remove my post and keep my experience from reaching other consumers. I declined the offer, but it raises questions about the consistency of S&A's stance. So, is it really in the contract, or is there enough basis for them to pay me to remove the post? I've used my real name here, and if you know me or someone who does, feel free to ask about my overall customer service experience with S&A – it goes beyond just this incident.*** I tried