Rosehill Preserve Apartments

Carmen has been amazing from the very start. She’s kind and professional. Speaks in a manner that is comprehensible, especially for those who are new to apartment searching. The way she explains the breakdowns was precise and I was able to understand entirely. I look forward to move in day.

The front of house staff is very inviting; busy, but inviting. And they will make time for you if you show up in house. Maintenance is approachable and down to earth, Jimmy P in particular is so fast and friendly about how he gets everything done. Resolves things crazily quick, within the day. Everything else is typically resolved in 1-3 days as well. Just depends on what the guys have on their list. Emergency issues ARE taken seriously but don't abuse it, *read your lease so you don't cause headaches.* The overall size of the apartments are reasonable, the smaller size really helps keep the power bill low throughout the year although the smaller top units acs may "struggle" during the summer (but who doesn't @ 100° outside). Water being included is nice. I have seen a bug every now and

Meg Simpson is a fantastic manager, whatever you need they make sure you're taken care of. The whole office staff is great and I think it's one of the nicest Senior Towers in Orlando

Great move-in! Front office staff were super quick when our stove wasn’t working when we first move in. Took care off us in 24 hrs. No complaints neighborhood is good!

They show you a decent apartment during the tour, but once you move in, you get stuck in a dump. And when I say dump, I mean it — the unit I got was infested with roaches, the blinds were falling apart, and they literally painted over bugs on the walls. Even the toilet was child-sized. I developed a serious fear of roaches because of living here. Don’t waste your time with the leasing office — they don’t answer calls or reply to emails. If you want anything done, you have to go directly to corporate through Bridge Property Management’s leadership page, because that’s the only way to get a response. Maintenance is a joke. Alex from maintenance marks requests as “completed” without actually doing the work. Another guy even tried to gaslight me by saying, “that’s how it’s supposed to be,” w