River House Apartments

There are ongoing concerns regarding property management performance and overall service quality. Recent changes in ownership and management have not resulted in noticeable operational improvements. Communication has also become more difficult due to the implementation of an AI-based system, which limits access to live staff for issue resolution. Current renovation efforts suggest the possibility of future rent increases, which may be a concern for residents. There are several maintenance and cleanliness issues throughout the property. Spider webs are present in multiple areas, and common spaces appear consistently dusty. Stairwells are dirty and would benefit from deep cleaning or power washing. Hallways have a yellowish appearance due to lighting and/or wall color, which gives the space

I had a wonderful experience working with Jackie, the leasing agent. She was incredibly helpful, professional, and responsive throughout the entire process. Jackie took the time to answer all of my questions and made everything feel easy and stress-free. Her friendly attitude and attention to detail really stood out. If you’re looking for someone who truly cares about helping residents, Jackie is the person to work with! Highly recommend. CANT WAIT TO MOVE IN!

My wife and I lived at River House for about 9 months. The complex itself had some nice amenities like the pool, the location is obviously great, etc. But they suffered from massive staff turnover, presumably because it was such a toxic work environment. None of the staff enjoyed working for the company there, and it often showed in how slow they were to get anything done. The MOST concerning aspect of River House is how the fleece you of your money when you end your lease. We had three separate maintenance requests that were never resolved, including a blind on a window that kept breaking, and we kept fixing it because River House maintenance would never come and actually repair it. Then when we moved out, and the blinds still hadn't been repaired, they had the nerve to bill us $253 fo

Stay Away unless you like surprise fees mid lease, no response from the front office, and your work orders closed before the work is done…Avita Property Mgmt, who has miserable reviews to begin with and has a terrible reputation recently took over the property. This has been an unmitigated disaster and community destroying change. The resident app doesn’t work which means you can only call an AI asst after hours that doesn’t relay messages to the front office. They are going to start charging an additional $30 or more for parking mid lease, moving to valet trash (which is a stink disaster and not upscale at all if you haven’t experienced it), and the property manager will do her best to minimize and evade the your habitability issues with your apartment to avoid being at fault. Great loca

I’ve lived at River House for 4 years now and I plan to stay another 4 years. Don't get me wrong, apartment living comes with its own challenges. Not everything will be perfect. I would like to give a big shoutout to Trisha, the new office manager. She is doing an amazing job! Some of us residents are hard to deal with and irrational, but I am pleased to see all the progress since the old company sold. Gym, office and lounge are all being renovated, a HUGE upgrade for us. Thank you Trisha! God bless!