Residences at Gramercy

I’ve lived here over 3 years. New management changed from Greystar to AOG and it’s turned to the dumps. On Oct 18, a Saturday a water pipe burst on the 3rd floor. Negligence by management, poor training, short staff, whatever their reason was, allowed for water to continue raining from the ceiling for over an hour. The fireman said they couldn’t find the main water to turn it off and the office failed to communicate with them about where it was despite living in this digital age of cell phones. For context, I live on the first floor and if they had turned the main water off immediately, it would have never damaged my unit and neighbors as it did. As a result, water fell from the third floor through all our units (they said 20 units were effected) and because of this building tilting and sh

Updates for November 2025: No improvement, only got worse. New issues: - Second elevator doesn't work, If someone moving in or moving out you will not be able to use elevator at all. - It took a week to fix garbage disposal. - Pool doesn't work (closed) - The marijuana smell in the hallway North building first floor, especially during the morning and evening, most likely indicates that a neighbor in a nearby apartment unit is regularly smoking marijuana and the smoke is traveling through the building's ventilation system or gaps between units. Luxury living HA-HA! - Last leak was 3 weeks ago (read the reviews and watch the videos from other tenants). Fire alarm was going on for 2 hours, because they couldn't find how to turn off the main waterline. Review from August 2025: Since AOG LI

I really liked living here up until we got new management. Roaches in the building and in my apartment, the cost to live here has increased significantly and the bills are the same, it’s gated but the gate is open daily, my washer has been broken for months and I’ve just started taking my clothes to a laundry mat because although it’s been “fixed” 3 times anything I put in it comes out stained and ruined. The manager Brittany is combative and will unleash her attitude on tenants instead of simply solving the problem. They charge you to move out, a “termination fee” although you will still be required to pay the remaining balance of your lease. The trash piles up outside of the front door, or it’s blocking half of the gate to get out. The trash chute has been broken for days. My apartment w

The family has been at this location over 11 years. The ownership & Management changed this year. This led to a few hiccups but once things settled, the management has been extremely good and very efficient. A huge shout out to Daniel Soto, the Manager who has been superb in every aspect. The property has been kept clean and so also the support staff in keeping the surrounding area looking good and well maintained. All the staff are always eager to help make your stay safe and comfortable. This is kudos to Daniel and the staff. Great job and keep up the good work. A happy tenant.

At the 4th floor South building had a painting and baseboard remodeling in these days. If you value your family’s health, do not move here. Current management shows zero regard for tenant safety. They are currently conducting construction (painting and baseboard cutting) in windowless, unventilated hallways without ANY containment measures. Toxic Dust Exposure: The hallways are filled with construction dust (possible to contained MDF particles and silica). Because there are no windows or air scrubbers, this dust is trapped and infiltrating our apartments. Previous maintenance team always provide fans or air cleaners. Health Impact: My family, including me, is start to have coughing and allergic reactions probably due to this air pollution. Management Ignorance: Despite the urgent natur