Real Property Management Utah County

This is the worst rental experience we have had. They will repair minor things but nothing important. We had a bathroom flood, not fault of our own, back in September of 2024. I have been patient working to get the company to fix the bathroom flooring that was coming up after that. They claimed they needed to wait until insurance payed out. Several months later insurance paid and all they did was a cosmetic patch on the ceiling…water poured through our kitchen chandelier and multiple places in our ceiling from the flood. When it happened I contact emergency maintenance but they did not consider it an emergency. We bought a carpet cleaning machine to suck water out of the carpets and cleaned up the best we could. The maintenance company has came to look at the flooring several times, they w

I’ve spoken with Rachel several times at Real Property Management. She tried to explain to me one day that I use 20,000 gallons of water in one day at a residence in Vineyard Utah. She said a leaky toilet can really cause problems. It would take a year for a leaky toilet to leak 20,000 gallons. She also said that that could easily flood the back yard and flood through the windows of the basement. However, the basement windows are 12 inches above grade. I would have to have 12 inches of standing water in my yard to do this both times they left me messages from an attorney that said comply or vacate rather than just calling me and talking to me they have no customer service nor plan to change any of their policies to be more user-friendly. They treat the tenants as the enemy.

Real Property Management Utah County was by far the most difficult rental company we’ve ever dealt with. Throughout our year-long lease, they consistently failed to communicate, delayed maintenance requests by weeks (if they responded at all), and treated us like an inconvenience rather than tenants. At move-out, they refused to let us walk through the property and withheld over $600 from our deposit for completely unreasonable charges—including $200 for lightbulbs, when only a few were out. Our lease didn’t say anything about needing to replace bulbs, but had we known they'd charge triple digits for them, we obviously would’ve handled it ourselves. They also tried to charge us $1,500 for a broken garage door we didn’t break, and it became clear that their goal was to stick tenants with

Its a nightmare dealing with the staff. Sold my sons lease to someone else. Every time I spoke to someone on the phone, they had different figures. I ended up losing money as a result of the staff not knowing what they were doing. They were all confused and couldn't comprehend the agreement made between me and the buyer.

RPM took over my lease from a previous property management company. The previous management company was terrible. In contrast, RPM was always courteous and responsive to my inquiries and requests. They were assertive in following up with the homeowner regarding maintenance requests for the rental property. Bethany, my property manager was excellent. She was always courteous, knowledgeable and responsive. She was able to get several maintenance issues resolved that had been lagging for months.